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Authentication

Authentication

[Author Name(s), First M. Last, Omit Titles and Degrees]

[Institutional Affiliation(s)]

Author Note

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Authentication

Password manager is an encoded digital arch that stores the login information used to access websites, apps, and other services. If we use the same login information at multiple websites, a network breach can make them all susceptible, and easy passwords are not problematic to break. A password manager solves all such problems by creating unguessable and complex passwords for your accounts. It saves them all in an encoded vault and fills login forms for the client automatically CITATION Sei18 \l 1033 (Seitz, 2018). There are many password management applications available, and I am choosing two to discuss:

1) LastPass

2) Dashlane

Features of LastPass

Stores unlimited logins

Automatic form completion

Generates security breach alerts

Generates strong passwords: can change old passwords automatically, and change multiple passwords at once

Offers free version

Base price beyond free: $36 per year

It works with Windows, Linux, MacOS, Android, iPad, iPhone. Internet Explorer, Chrome, Safari, Firefox, Edge, and Opera.

One-to-one sharing

Secure notes

Multi-factor authentication

LastPass Authenticator

Dark web scan

Credit monitoring

Features of LastPass Dashlane

One-click password generation: It can automatically change old passwords, and change multiple passwords at once

Automatic form completion

Digital wallet feature

Offers free version

Base price beyond free: $59.88 per year

Ability to store notes for future reference

Receipt capture

Inbox scan

Dark web scan

VPNs

Credit monitoring

Generates security breach alerts

Identity theft insurance

It works with Windows, Linux, MacOS, iOS, Android, iPad, iPhone. Internet Explorer, Chrome, Safari, Firefox, Edge, and Opera.

Both tools are easy to use, but I found that Dashlane automatically logs into my web domains much normally than LastPass, and because of VPN, Dashlane is very easy to use. On the other hand, LastPass halts the browser, stops processing scripts, and constantly fails to save changes to the arch.

Figure 1: LastPass interface

Figure 2: Dashlane interface

In September 2019, LastPass announced that its servers experienced a hack or intrusion. Tavis Ormandy, who is a security investigator for Google’s Project Zero, described the nature of the issue is architectural, that it would need substantial time to solve, but the company resolved this problem before known publicly CITATION Ell19 \l 1033 (Ellis, 2019). In the world of internet, security issues occur frequently, and we need a password manager to cater this problem. Although a Password management application breach also occurs but not regularly. They are a source of security of passwords, and I still recommend select one of the secure password management systems to make your accounts secure.

References

BIBLIOGRAPHY Ellis, W. (2019, September 11). Are Password Protectors Safe? List of Every Major Breach. Retrieved from privacyaustralia.net: https://privacyaustralia.net/are-password-protectors-safe/

Seitz, T. (2018, April 26). Supporting Users in Password Authentication with Persuasive Design. Tobias Seitz.

Subject: IT

Pages: 1 Words: 300

Authority



Authority

[Name of the Writer]

[Name of the Institution]

Authority

Main post

Cyber attacks are increasing day by day. There are many reasons why cybersecurity has become a huge concern for every organization. Many organizations aren't able to sort out who is the real culprit behind the cyber attacks. However, it has been observed most of the time attackers are from inside the organization. One of the reasons for this is the proliferation of social engineering. Social engineering is one of the reasons for the rapid change in technology. The new technologies which include the Internet of Things (IoT) and Big Data have brought new challenges for the organizations and have a huge impact on the overall aspects of life.

It is important for organizations to limit or deny usage of personal items in the workplace because they have the authority to take this action. Cyber attacks are increasing day by day, and it has been observed that usually, attackers are the current employees of an organization. For example, an employee is using a cell phone in the workplace premises. Authority doesn't have any idea what the employee is doing on that cell phone. He/she might be taking pictures of the confidential data of the company from their systems or maybe sending secret data to their cell phone. This is one of the reasons why cyber attacks are increasing because authority allows their employee to use their personal items in the workplace (Baron et al., 1999).

Follow up 1

Internet of things (IoT) has been taken the place of many tools which were being used on a daily basis, and it has influenced both domestic and industrial environment. Due to outsourcing information on the cloud it has become a huge threat for organizations that how they can secure their sensitive information from the attackers. IoT devices are usually unnatural in resources which have affected the security badly.

Follow up 2

This is the age of Big data and cybersecurity as both have brought new opportunities and risk for businesses. There are many threats which have become a challenge for many businesses such as protecting sensitive data, protecting data ownership and personal information. However, Big data has helped cybersecurity professionals a lot in finding cyber attacks easily.

References

Baron, J. N., Burton, M. D., & Hannan, M. T. (1999). Engineering bureaucracy: The genesis of formal policies, positions, and structures in high-technology firms. Journal of Law Economics & Organization, 15(1), 1. Retrieved from https://search.proquest.com/docview/218917010?accountid=41759

Subject: IT

Pages: 1 Words: 300

Automative Sensors



Automotive sensors

[Name of the Writer]

[Name of the Institution]

Automotive sensors

Introduction

In the early days of life, there were some major problems regarding the maintenance of the vehicles. It was very difficult and a huge challenge for the automotive industry to manually figure outperformance of the engine. Scientists were working on finding solutions which will help the automotive industry to figure out the performance of the engine with the help of technology. They introduced automotive sensors which are used in vehicles for several purposes. Automotive sensors monitor the engine temperature, oxygen level in the exhaust gases, crankshaft position and engine speed.

These factors should work properly, or the engine will not work accurately. After monitoring several factors in the engine, automotive sensors analyze the performance of the engine and give the results on how the engine is working. Automotive sensors have brought a new innovation in this world of technology for the automotive industry. However, with the rapid changes in technology, there are many challenges for the automotive industry on how they can utilize automotive sensors to improve the performance of the new vehicles.

Discussion

Modern era cars completely rely on automotive sensors to monitor the performance of the engine. There are several types of automotive sensors which work differently and provide information to the computer which analyze the performance of the engine. These automotive sensors include oxygen sensor, air pressure sensor, engine temperature sensor, throttle position sensor and air temperature sensors (Fleming, 2001). Mechanics these days are finding very challenging to diagnose any problem in a vehicle. Computers are used which analyze the performance of the car with the help of the automotive sensors. Automotive sensors are not only used for monitoring engine performance in the vehicles but also is being used for monitoring performance of the brakes, clutches and other components these days in vehicles.

Brake sensors are used in vehicle applications to check the pressure of the breaks using the vacuum brake booster sensor. Similarly, clutch sensors are used in vehicle applications to determine the working of the clutch. Exhaust sensors are used in vehicles for finding the quality, pump pressure and exhaust gas temperature of the vehicle. With the help of different automotive sensors, the computer can control fuel injectors, spark plugs and the idle speed. It also helps a mechanic who can read a diagnostic code from the computer and fix the issue in the vehicle (Fleming, 2001).

However, there are some precautions which are also very important for the automotive environment. Automotive sensors require a large power supply to perform properly. There are some temperature conditions which needs to keep in mind for automotive sensors. One of the main components of the automotive sensor is a sensor signal conditioner. This component contains all the information about temperature stability. The information is stored in EEPROM but any loss of data during operation could damage the sensor and will be unusable. So it is important to take precautions before operating automotive sensors.

Conclusion

Automotive sensors have really helped the automotive industry a lot in analyzing the performance of vehicles. The advanced sensing technology has helped a lot in increasing the performance of the vehicles. However, there are several challenges which the automotive industry is currently facing. Due to the rapid changes in the technology and launch of electric vehicles has caused more quality and performance concerns for the automotive industry. Old automotive sensors are not capable enough to help in analyzing the performance of the vehicles. So with the change in technology automotive sensors needs to be modified in order to provide assistance to the mechanics on how they can increase the performance of the vehicles (van, 2013).

References

van Veldhoven, R. (2013, June). Sensors for automotive applications: Challenges and solutions. In 5th IEEE International Workshop on Advances in Sensors and Interfaces IWASI (pp. 115-116). IEEE.

Fleming, W. J. (2001). Overview of automotive sensors. IEEE sensors journal, 1(4), 296-308.

Subject: IT

Pages: 2 Words: 600

Best Practices Of Web Application Fundamentals And Secure Development

Best Practices of Web Application Fundamentals and Secure Development

[Author Name(s), First M. Last, Omit Titles and Degrees]

[Institutional Affiliation(s)]

Author Note

[Include any grant/funding information and a complete correspondence address.]

Introduction

In this age of modern science and technology, software and web applications are an important part of the digital and technical industry. Almost all the engineering and non- engineering processes are shifting towards virtualization and the trend is increasing day by day. A web-application is very alluring for business and enterprise. Using these applications and software tools, services can be utilized with user-friendly interface to get the task done. Almost all the famous services used world wide have their own web applications and dedicated software applications for their customers and users including Amazon, Ali Express, Uber, and many others. To achieve success and accomplishment in business it is very important to adapt best web development approaches and techniques in order to make sure the reliable operation of the services and also determining the security. In fact, web application security is very important in almost every step of the development of web applications. It is important because every year there are considerable number of security breaches and data thefts all around the globe causing serious financial harm to the businesses and enterprises. Hackers industry has emerged and evolved into a multi-million dollars industry and penetration testers now-a-days are using state of the art tools and techniques to breach and infiltrate the web applications and popular websites too. Security testing of the web applications make sure the capability of the information system to maintain the functionality and the protection of the data. So, it is important to adapt best techniques and practices to build secure web applications to minimize the threat of security breaches and data thefts. In this paper we will cover some of the best approaches that should be adopted by the web developers to ensure safe and secure web application operations.

Discussion and Recommendations

The most important thing which should be kept in consideration to build a secure web application is to work upon a specific framework of security development lifecycle. The framework or the process should encompass analyzing the web application for its weaknesses, vulnerabilities and flaws from the development and design phase. Managing the security of your web application, the primary objective or motive should be to indicate and identify the possible risks and then fix those before launching final product for commercial use. For security management of the web applications, six concepts of cyber security should be considered. These are confidentiality, authentication, integrity, Authorization, availability and non-repudiation . For confidentiality, it is expected that only authorized users are liable to access the important data of the web application. Authentication suggests determining the identity of the user and integrity means determining the correctness of the data on the receiver size my adopting adequate security measures. Authorization is associated with permission to any user to perform any task or utilize or receive any service. Availability means to make sure that the information and communication between client and the server are well-established and are readily available according to the requirement. The concept of non-repudiations means to assist in preventing later denials of any action that has happened.

Perform a risk assessment

For creation of effective protocols, one of the key factors is identification of security requirements. The factors which may impact the security of web application must be focused and evaluated. These factors include the security level of data handled, traceability, accessibility, types of users and legal responsibilities. When these factors are identified, they should be listed according to their priority and impact so that most appropriate an effective strategy are built ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"VDxHtrmx","properties":{"formattedCitation":"(M., Haddad, & A., 2009)","plainCitation":"(M., Haddad, & A., 2009)","noteIndex":0},"citationItems":[{"id":591,"uris":["http://zotero.org/users/local/YgsdZK9k/items/MJS5C55D"],"uri":["http://zotero.org/users/local/YgsdZK9k/items/MJS5C55D"],"itemData":{"id":591,"type":"paper-conference","abstract":"Security risk assessment in Web Engineering is an emerging discipline, where security is given a special attention, allowing software engineers to develop high quality and secure Web based applications. A preliminary study revealed that asset identification (and evaluation) is an essential phase in risk assessment practices. This phase represents a degree of complexity and is the primary activity in the assessment process. This work focuses on asset identification and contributes to security risk assessment, which is essential part of software security. Specifically, the research goal is to design a methodological tool (instrument) for asset identification in web applications for the purpose of risk assessment. The proposed tool helps identify assets with security risks in Web applications. The tool involves direct observations and survey questionnaires as data collection techniques used for this work. The research methodology is based on qualitative and quantitative analysis of a case study that focused on Web based application for student opinion survey coordination (EOE) developed in Simoacuten Boliacutevar University, Venezuela. The data analysis required the use of cross case analysis supported by the software application MAXQDA2007, which helps identify assets according to categories, such as environment, software, hardware, information and networks. Under this work, students, faculty, staff, and software developers at Simoacuten Boliacutevar University have participated in this study.","container-title":"2009 Fourth International Conference on Software Engineering Advances","DOI":"10.1109/ICSEA.2009.66","event":"2009 Fourth International Conference on Software Engineering Advances","note":"ISSN: null","page":"413-418","source":"IEEE Xplore","title":"A Methodological Tool for Asset Identification in Web Applications: Security Risk Assessment","title-short":"A Methodological Tool for Asset Identification in Web Applications","author":[{"family":"M.","given":"Brunil D. Romero"},{"family":"Haddad","given":"Hisham M."},{"family":"A.","given":"Jorge E. Molero"}],"issued":{"date-parts":[["2009",9]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (M., Haddad, & A., 2009).

Establish strategies against harmful user input

It is very important to create strategies which can prevent the expected harms form the user input. When the user entries are assumed to be safe and no precaution is taken for security, the malicious users are able to send damaging information easily to the application. For protection against such users, firstly the unfiltered user entries must not be played and Before the display of untrustworthy information, HTML should be encoded to change the possible harmful script into display strings. It is advised to not store the unfiltered user entries directly into the database. In case, HITML has to be accepted from a user, it should be first filtered manually. The filter will define the elements which can to cannot be accepted according to the security measures. Any confidential information like a cookie or a hidden file, should not be stored in location which can be accessed from the browser.

Protect sensitive data

One of the stronger strategies for the securing applications which handle sensitive data is implementation of SSL encryption. Moreover, configuring the webserver to automatically redirect every HTTP request towards the encrypted pages. In this way, the passwords and session IDs will not be transmitted visibly.

Developing a secure and intricate password reset system is one of the strategies as a security measure. The password reset is generally termed to the question set and answered by the user. The question must be of such difficulty level that they cannot be answered by anyone in vicinity. The validity of an account must not be revealed through the rest procedure as it prevents the listing of usernames.

The manual procedure happens to be extensive and tiring and also the breaches can be missed by humans. So, the automation of detection of liabilities of web applications through a security tool is recommended. One of such tools is Tenable.io as it lets a webpage to have complete visibility over the properties which constitute the infrastructure of a web application. For the access to complete map of web application as well as protection of further resources which include containers and assets in the cloud.

Numerous tools for the improved testing of software security are available in SDLC like penetration testing, DAST (dynamic application security testing), SAST (static application security testing), IAST (interactive application security testing) and RASP (runtime application self-protection). This software may not provide a 100% security for the applications, but they make them secure enough that malicious users are not able to attack the application ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"jkD9g11Y","properties":{"formattedCitation":"(Curphey & Arawo, 2006)","plainCitation":"(Curphey & Arawo, 2006)","noteIndex":0},"citationItems":[{"id":589,"uris":["http://zotero.org/users/local/YgsdZK9k/items/RFBQ4PRM"],"uri":["http://zotero.org/users/local/YgsdZK9k/items/RFBQ4PRM"],"itemData":{"id":589,"type":"article-journal","abstract":"Security testing a Web application or Web site requires careful thought and planning due to both tool and industry immaturity. Finding the right tools involves several steps, including analyzing the development environment and process, business needs, and the Web application's complexity. Here, we describe the different technology types for analyzing Web applications and Web services for security vulnerabilities, along with each type's advantages and disadvantages. At Foundstone, we work with some of the world's biggest banks and telecommunications companies to identify and resolve security issues. Together with our clients, we face challenging testing scenarios in the context of demanding applications and complex business environments. We've seen firsthand what works and what doesn't; what's marketing hype and what gets results. Our analysis here is based on our collective experiences and the lessons we've learned along the way","container-title":"IEEE Security Privacy","DOI":"10.1109/MSP.2006.108","ISSN":"1558-4046","issue":"4","page":"32-41","source":"IEEE Xplore","title":"Web application security assessment tools","volume":"4","author":[{"family":"Curphey","given":"M."},{"family":"Arawo","given":"R."}],"issued":{"date-parts":[["2006",7]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Curphey & Arawo, 2006).

For people who base the company around the web application, it is important to have deep knowledge of code ad techniques involved in the application. It is also important to the how an application will be used by the users and what significant outcomes will rise. It is very critical for the technical team to apprehend the usage, and deployment of application and from this information the team can integrate theta information into the threat prevention models.The development team should be provided incentives or lack of incentives according to situation, so that the priority of application is focused. For any application, the security is a significant part of software development. It is important at every step from evolving standards to modeling threats to testing for security errors. Throughout the procedure the developers are informed. The technical team must develop the foundation for application security according to formal threat modeling, standards and policies legally involved, and continuing omission in terms of exposures and hazards. ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"bR9pLRcg","properties":{"formattedCitation":"(\\uc0\\u8220{}Defending against Web Application Vulnerabilities,\\uc0\\u8221{} 2012)","plainCitation":"(“Defending against Web Application Vulnerabilities,” 2012)","noteIndex":0},"citationItems":[{"id":593,"uris":["http://zotero.org/users/local/YgsdZK9k/items/UUEE8VKT"],"uri":["http://zotero.org/users/local/YgsdZK9k/items/UUEE8VKT"],"itemData":{"id":593,"type":"webpage","abstract":"Although no single tool or technique can guard against the host of possible attacks, a defense-in-depth approach, with overlapping protections, can help secure Web applications.","genre":"text","language":"en","note":"DOI: 10.1109/MC.2011.259","title":"Defending against Web Application Vulnerabilities","URL":"https://www.computer.org/csdl/magazine/co/2012/02/mco2012020066/13rRUwgQpm4","accessed":{"date-parts":[["2019",12,13]]},"issued":{"date-parts":[["2012",2,1]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (“Defending against Web Application Vulnerabilities,” 2012)

One important way is to use bounty programs which can be used in getting community feedback related to the possible web application security. Because many a times, even the presence of many employed security professionals can not identify any bug, error or a problem related to UI/UX design but the users may feel and indicate those issues. So many companies offer monetary awards to the members of community when if they identify any vulnerability in the web application.

Summary

As provided above, if you are part of a software company or organization, maintaining security of the web applications is a complete team work. It is observed that Web applications are integrally insecure, according to the exemplified by a number of recent events. The modern web application platform provides a ton of powerful and effective security tools which can help prevent the unfortunate events. Security management is not just confined to applying best practices rather it is a mindset within the organization where every employee is equally concerned and conscious of the possible threats. There is a possibility that an external offender can make use of company’s human resources to get sensitive information and data and later utilize this information for cyber-attack. So, it is important to take care of this aspect too and maintain an efficient security management process to avoid such possibilities. There are many immediate steps that can be taken to improve web application security. As applications grow in size or number, it becomes very cumbersome to manage the security requirements. However, applying the above-mentioned practices of security management of web application will ensure safe use of your application for everyone.

References

Curphey, M., & Arawo, R. (2006). Web application security assessment tools. IEEE Security Privacy, 4(4), 32–41. https://doi.org/10.1109/MSP.2006.108

Defending against Web Application Vulnerabilities [Text]. (2012, February 1). https://doi.org/10.1109/MC.2011.259

M., B. D. R., Haddad, H. M., & A., J. E. M. (2009). A Methodological Tool for Asset Identification in Web Applications: Security Risk Assessment. 2009 Fourth International Conference on Software Engineering Advances, 413–418. https://doi.org/10.1109/ICSEA.2009.66

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Best Practices of Web Application Fundamentals and Secure Development

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References

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Last Name, F. M. (Year). Book Title. City Name: Publisher Name.

Footnotes

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Subject: IT

Pages: 3 Words: 900

Big Data

Report on Big Data for Travel Business

right7597140Student name

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Table of Contents

TOC \o "1-3" \h \z \u 2Executive Summary PAGEREF _Toc18605490 \h 2

3Introduction PAGEREF _Toc18605491 \h 2

4Big Data Opportunities PAGEREF _Toc18605492 \h 3

5Value Creation using Big Data PAGEREF _Toc18605493 \h 4

6Porter’s Value Chain Analysis PAGEREF _Toc18605494 \h 6

6.1Primary Activities PAGEREF _Toc18605495 \h 7

6.1.1Inbound Logistics PAGEREF _Toc18605496 \h 7

6.1.2Production PAGEREF _Toc18605497 \h 7

6.1.3Outbound logistics PAGEREF _Toc18605498 \h 7

6.1.4Marketing and Sales PAGEREF _Toc18605499 \h 8

6.1.5Services PAGEREF _Toc18605500 \h 8

6.2Support activities PAGEREF _Toc18605501 \h 8

6.2.1Firm Infrastructure PAGEREF _Toc18605502 \h 8

6.2.2Human resource management PAGEREF _Toc18605503 \h 8

6.2.3Technology development PAGEREF _Toc18605504 \h 9

6.2.4Procurement PAGEREF _Toc18605505 \h 9

7Porter’s Five Forces Analysis PAGEREF _Toc18605506 \h 9

7.1Bargaining Power of Buyers PAGEREF _Toc18605507 \h 9

7.2Bargaining Power of Suppliers PAGEREF _Toc18605508 \h 10

7.3Threat of New Entrants PAGEREF _Toc18605509 \h 11

7.4Threat of substitutes PAGEREF _Toc18605510 \h 11

7.5Rivalry Among Existing Competitors PAGEREF _Toc18605511 \h 11

8Conclusion PAGEREF _Toc18605512 \h 12

9References PAGEREF _Toc18605513 \h 13

Executive Summary

In the field on information technology, big data is the trending topic now a day. It is reported that data of almost 2.5 quintillion bytes is generated each day, which shows the need for the big data technology to be used to analyze and maintain this huge amount of data. In travel sector, this need is twofold due to high competition, for data gathering and then providing customized services and marketing efforts along with the better decision making. This report is organized to investigate the big data opportunities available for a travel firm. Besides this, Porter’s value chain analysis is done along with the five forces for better understanding of the processes and actions needed to get the competitive advantage. The report can be used as a guide for travel firms that whether they should adopt big data technologies or not.

Introduction

Big data as the name suggest is a data set too big to be handled or processed through basic or traditional methods of processing. This kind of data could be originated from internal as well as the external sources, and the data of this type is associated with views as well as behavior, and habits of the customers. Now a day’s businesses collect an extremely large amount of data hence, using big data is getting in the top priority lists of every type of businesses and this fact is true especially for the traveling industry. Although big data can be used for many purposes, however, travel companies could use it carry out predictive along with the behavioral analysis of the customers and use it to create future opportunities and be successful in today’s competitive environment. Big data as the name suggest is a data set too big to be handled or processed through basic or traditional methods of processing. This kind of data could be originated from internal as well as the external sources, and the data of this type is associated with views as well as behavior, and habits of the customers. Now a day’s businesses collect an extremely large amount of data hence, using big data is getting in the top priority lists of every type of businesses and this fact is true especially for the traveling industry. Although big data can be used for many purposes, however, travel companies could use it carry out predictive along with the behavioral analysis of the customers and use it to create future opportunities and be successful in today’s competitive environment.

The traveling company can manage revenues along with reputation management, strategic marketing, improve customer experience, and conduct market research by utilizing big data. Also, travel companies can provide the customers with a user-friendly interface and hence, could introduce differentiated services by understanding their travel needs. This report documents the ways a travel company can use and implement big data to improve the ways it can serve its customers and also maintain its competitiveness. However, it is still confusing for the travel company that how this technology of big data can revolutionize and add value to their existing processes of the business. The following report explains in detail the ways big data can create opportunities for this travel industry and then the aspect of value creation along with the analysis of porter’s five forces.

Big Data Opportunities

Although big data is getting an essential part in almost all type of organizations however, for a travel company using this technology is essential. The main reason behind this increased importance is the management of the revenue which is essential for success. Through big data, the travel company can serve the right customers by selling the right type of product at the right time and through right channel, and hence can maximize its financial results. Along with this, travel companies could direct their training efforts towards the right side by getting the information through customer feedbacks they share on different platforms about their experience with the company. Also, as the marketing towards the right direction is not that easy for travel company due to the varied type of customers but, through big data by utilizing the trends the best type of marketing opportunities could be utilized to increase the chances of success CITATION 5Wa19 \l 1033 (5 Ways Big Data Can Benefit the Travel Industry).

It is a fact that whenever a traveler starts thinking about traveling somewhere, pricing is the main part of that decision and he chooses that company which is offering the most affordable price. According to CITATION Raj19 \l 1033 (Rajput) through big data, the travel company can check the pricing policies of its competitors and hence can develop that type of pricing policy which is customer oriented and ultimately achieve success. CITATION Ras17 \l 1033 (Rashidi, Abbasi and Maghrebi) in their recent paper about big data explains the importance of extracting the transportation information of people from social media. They conclude that by using big data, important traveling information including the trip purpose, duration, mode, and destination can be gathered from social media. Besides this, demographic information can also be collected about the travelers, which can be used to assess the daily travel behaviors of people belonging to different age groups and having different levels of income. Besides this, the data collected from social sites can be used for the development of models to estimate the travel demands along with planning purposes and managing the operations CITATION Has15 \l 1033 (Hasan and Ukkusuri).

Value Creation using Big Data

Now a day it is the main aim of almost all type of organizations to explore and analyze the ways through which big data could be used for value creation because by using big data managers can use information for better decision making as well as improving the performance of the company and same is true for a travel company as well. Recently digitalization disrupted the travel industry by great extend because, it changes the way through which travels research the contents, compare different options, and book their travel details. Data generation is growing rapidly through this type of digitalization in the travel industry because, an airline or a small travel company can gather data in hundreds or thousands of terabytes, however, through the use of big data, travel companies can now capture the potential of such large amount of data fully

CITATION GAR19 \l 1033 (Garcia and Reguero) in their recent articled revealed that the travel sector can use machine learning, image recognition as well as the language processing for value creation because all of these are sufficiently mature enough now. The main ways through which travel companies can create value are customer acquisition, demand optimization, and customer experience.

First of all, a travel company can increase its marketing ROI by adjusting the marketing budget to be invested in the most favorable type of audience. However, getting the exact information about this target audience can only be possible through using big data technologies because predictive models which are based on patterns of historical navigation can be used for the purpose of scoring every lead which is entering in the company’s site and can create the qualified audience. This advanced audience creation along with the improved remarketing strategies through machine learning allows the travel firm to reduce its marketing investments up to 50% while keeping the conversions at a stable positionCITATION HOW17 \l 1033 (How Big Data Analytics Is Transforming The Travel Industry).

Secondly, a travel company can optimize its revenues through dynamic pricing by using big data. For creating the pricing policy based on data, estimates about the customer’s conversion probability are the initial step. However, these type of estimates about the willingness of the customer to pay can only be possible through algorithms established by machine learning. Through dynamic pricing, the travel company can manage and boost its revenues more rapidly as compared to the previously used systems of revenue management.

Last but not the least, as previously explained the travel companies use customer surveys to get their feedback however, as the feedback forms were unstructured hence, complete information was not translated into remedial actions. But now through the technique of natural language processing, travel companies can create value by reducing cost by dynamically understanding the perceptions of the customers and then the recommendation of corrective actions automatically.

Porter’s Value Chain Analysis

Porter in his book CITATION Mic85 \l 1033 (Michael), developed a value chain which is also known as porter’s value chain analysis and explains it as the collection of those activities which a firm perform for the purpose of value creation for customers. On the basis of this value creation, firms can achieve a competitive advantage and ultimately can get higher profit. As far as the big data drivers are concerned, which are presented previously, they create a value chain for a travel company in a way which not only affects its costs but also its profits.

Fig. 1: The value chain Adapted from Porter, 1990.

The above figure presents the basic activities of porter’s value chain including primary activities which are the main activates of the business to deliver a service or a product, and supportive activities are those activities which are used to enhance the primary activities. For a travel company its primary activity id to provide travel services to its customers. However, by the adoption of big data this value creation process will be enhanced for the travel company by a great extent CITATION Cur16 \l 1033 (Curry). Below is the explanation of the process through which each of the activity in this value chain will be enhanced through big data.

Primary Activities

Inbound Logistics

Travel companies usually provide the traveling service with collaboration of other businesses also. For example, if the company has to provide a holiday package, then it involves the flight, accommodation at destination, car rentals, etc. Hence, by using big data company can easily get the required information in a few seconds about all these suppliers of the required service and provide the customers with required service offerings on time. CITATION Zen17 \l 1033 (Zeng and Glaister) explains this as a network collaboration to get the required resources and get higher firm performance.

Production

In the production stage, the traveling company can use the huge data collected from the supplies of specific service and after analyzing this unstructured data to select the most affordable of cost-friendly supplier and hence, can present its offering at the lowest possible price as compare to its competitors.

Outbound logistics

As previously explained, a traveling company can get a huge amount of data using advanced big data techniques to analyze the preferences and perceptions of its customers. This customer data enables the firm to offer only those services which are demanded by the customers and hence, it can save the cost of marketing as well as the profit maximization.

Marketing and Sales

By using big data, a traveling company can develop a specific type of marketing strategies to be used for the target audience. This advanced technology can store huge amount of customer data and presents it in a structured form which enables the traveling firm to take decisions immediately according to the demands of the customers and can direct its marketing costs towards the right customer groups. Besides this, the marketing ROI can also be increased through this technology.

Services

After the successful delivery of a traveling service, the feedback of the customers is also essential to take corrective actions. By the use of big data, the feedback can be collected from a vast type of platforms and then can be analyzed to answer quires related to the provided service.

Support activities

Firm Infrastructure

Traveling firm’s infrastructure is mainly based on technology today and using big data technology will only enhance the infrastructure of these firms by adding value through increased operational speed.

Human resource management

HRM is as important for a traveling firm as for the other firms. However, management of human resource will get easier by the use of big data because, getting feedback timely and continuously will enable to the firm to develop those type of training programs which are compulsory and hence, it reduces the cost.

Technology development

Big data technologies are the latest tools to manage a large amount of data and then using it for analysis of trends, customer priorities, perception, and feedback. By using this technology, a traveling firm could create a competitive advantage to increase market share and profit.

Procurement

By the use of big data, procurement of traveling firm will become computerized and customers will be able to book the details using multiple options given by the firm according to the demands of different type of customers.

Porter’s Five Forces Analysis

Analysis of Porter’s five forces is essential for getting information about the future success or failure of using big data for traveling firm. These are the five forces which establish a competitive advantage for any firm CITATION Mar18 \l 1033 (Martin).

Bargaining Power of Buyers

By using the big data, a traveling frim can control the barraging power of the customers by making analysis about the pricing and offering of competitors and hence, providing those type of services which are not offered by competitors at a lower cost. By this way, if customers apply their bargaining power by checking the price or services then, they will surely select the firm offering lower-priced services. Besides this, by capturing and storing huge amount of data from customer ordering details and their feedback, the company will be able to provide the buyers with enough information to compare and contrast with other companies.

Bargaining Power of Suppliers

Use of big data will not provide a travel firm with competitive advantage through controlling customers buying power but also, it can increase its own bargaining power as well. It can be exercised by increasing the barriers for switching along with the provision of a platform for giving feedback. Through big data technology, a firm can provide competitive prices, targeted marketing strategies, and complete traveling packages as compare to competitors on competitive prices. Hence, it will get tough for the customers to switch the company due to increased prices and less information.

230124083185Threat of Substitutes

Threat of Substitutes

28803608890

4872990170180Bargaining Power of Buyer

Bargaining Power of Buyer

left170180Barraging Power of Supplier

Barraging Power of Supplier

2333625182245Rivalry Among Existing Competitors

Rivalry Among Existing Competitors

359664012382512801601390650

center11493500

center248920Threat of New entrants

Threat of New entrants

Fig 2: Porter’s Five forces model

Threat of New Entrants

It is a known fact that traveling business is getting more and more attention due to higher level of profit margins and increased demand. However, if a firm uses big data technologies, it will give a competitive advantage to the firm in the form of loyal customers, product differentiation, and economies of scale, etc. This will create an entry barrier for new companies and hence, the threat of new entrants will be reduced.

Threat of substitutes

The analysis made on the basis of huge customer data and then developing the models as well marketing strategies is not that much easy to be substituted. When a travel company will provide up to date information and comparisons with its competitors then, customers will surely think before going for a firm with no such type of information.

Rivalry Among Existing Competitors

As previously explained, the travel industry is facing tough completion due to many small size competitors. However, it is the lower price, introduction of new features, comparative services, and targeted advertising campaigns are few of the tools a travel firm can use by the help of big data. When rivalry will be decreased among competitors, the profit of the firm will automatically get higher by increased customer loyalty and demand CITATION Por08 \l 1033 (Porter).

Conclusion

Although competition is getting tough in the traveling industry now a day, however, by using big data technologies, a travel company will not only get a competitive advantage but it also helps it in the value creation process. By using customer data from all type of platforms help the firm in analyzing the preferences of the customers along with their preferred locations to visit. This will help in formulating the correct type of services for a specific type of customers and hence, will decrease the marketing cost and increases the marketing ROI. Besides this, when a firm uses different social media platforms for getting feedbacks and demographic information, it will enable the firm to forecast the needs of the customers and develop the services ahead of time. Hence, it can be concluded that the use of big data technology is in utmost favor of any travel company.

References

BIBLIOGRAPHY “5 Ways Big Data Can Benefit the Travel Industry.” n.d. Revfine. Document. 04 09 2019.

Curry, Edward. “The Big Data Value Chain: Definitions, Concepts, and Theoretical Approaches.” New Horizons for a Data-Driven Economy (2016): 29-37.

Garcia, Feran and Santiago Reguero. “Three Advanced Analytics use cases in the travel industry.” 14 August 2019. bigdataspan. <https://www.bigdataspain.org/2018/talk/three-advanced-analytics-use-cases-in-the-travel-industry/>.

Hasan, Samiul and Satish V Ukkusuri. “Location Contexts of User Check-Ins to Model Urban Geo Life-Style Patterns.” PloS one (2015): e0124819.

“How Big Data Analytics Is Transforming The Travel Industry.” 26 January 2017. EXASTAX. <https://www.exastax.com/data-analytics/how-big-data-analytics-is-transforming-the-travel-industry/>.

Martin, Marci. “Porter's Five Forces: Analyzing the Competition.” 25 September 2018. Business news daily. 05 September 2019.

Michael, Porter E. “ Creating and sustaining superior performance.” Competitive advantage (1985): 167.

Porter, Michael E. “The five competitive forces that shape strategy.” Harvard Business review 86.1 (2008): 25-40.

Rajput, Rahul. “How Big Data Triggered Travel Industry Success?” 23 January 2019. Thriveglobal. 04 September 2019. <https://thriveglobal.com/stories/how-big-data-triggered-travel-industry-success/>.

Rashidi, Taha H, et al. “Exploring the capacity of social media data for modelling travel behaviour: Opportunities and challenges.” Transportation Research Part C (2017): 197-211.

Zeng, Jing and Keith W Glaister. “Value creation from big data: Looking inside the black box.” Strategic Organization 16.2 (2017): 105-140.

Subject: IT

Pages: 8 Words: 2400

Briefing Statement For IT Security Audit Plan

Briefing Statement for IT Security Audit Plan

[Author’s name]

[Institute’s name]

Briefing Statement for IT Security Audit Plan

Selection of Audit Plan

           Employee awareness of IT security policies is selected as the preferable audit plan to attain a better understanding of the practical approach of audit in an organizational setting. It is important for the management of Red Clay Renovations Company to critically overview the significance of the overall IT policy system concerning the understanding of all the workers. It is crucial to determine how the advance idea of the security system is perceived and acknowledged by the employees by considering the overall approach of IT security policies (GAO, 1991). The main objective of selecting this particular form of audit plan is to critically evaluate the awareness level of different management staff and the workers in case of IT security policies. 

Briefing Statement

           The development of a comprehensive audit plan requires the formulation of a brief statement for the IT Governance Board of Red Clay Renovations Company. The main aim of this specific perspective is to provide a precise and brief overview of the audit plan to the concerned entities. Prior information about the IT security policies of the company is vital to determine the implications of various relevant domains. The option of employee awareness of IT security policies is considered to prepare the entire arrangement of an organization’s audit domain for all the workers.

Purpose of the Audit Plan

           All the members of the IT Governance Board of the company should have a clear understanding of conducting audit plans specifically in case of IT security policies. It is critical for the stakeholders to successfully target the relevant forms of information and obtain better results in the end. Documentation of the actual objectives of the audit plan is the first step to ensure the implication of all the stages of the audit plan (Winnipeg, 2008). One of the primary objectives of the entire audit plan is to evaluate the awareness of the employees regarding the IT security policies of the Red Clay Renovations Company. Secondly, the paradigm of proper audit plan can also be assistive to determine the understanding level of the management and the workers concerning the importance of IT security policies. The practical idea of conducting an audit plan is also vital to identify the key areas that require improvement and have the potential to achieve anticipated targets in the future. 

Details of the Audit Plan

           When it comes to the practical implications of the audit plan than who will conduct the entire audit is one major question. IT security auditors will perform the entire process of audit within an organizational setting. IT security experts needs to be considered to ensure proper assessment of the application of IT security policies within an organizational setting. Financial and IT experts should be considered as the members of the team of auditors. 

           Secondly, it is important to make a decision that what area needs to be covered in the IT security audit plan. The central objective of the systematic audit plan is to examine the practical application of the IT security policies in the organization. This practical perspective also guides to figure out the awareness level of all the employees when it comes to targeted enforcement of broad ideas of IT security policies. 

           Decide on the schedule of conducting an audit plan is also an important aspect of the briefing statement of the entire procedure. It is important to consider that auditing is one on-going process that involves different forms of activities (Hayes, 2003). The time-frame of three to six months is a good option for the audit team to complete the procedure of IT security auditing in Red Clay Renovations Company. Moreover, on-site auditing is mandatory to critically analyze the awareness level of all the employees considering the approach of IT security policies. 

           The overview of the entire procedure of the audit needs to clearly defined before conducting the process of auditing. The development of the audit plan is necessary to ensure the proper accomplishment of all the projected objectives. The approach of the audit plan ensures how the entire process of auditing will be executed. Conducting interviews from the relevant entities is important to gain the required information in case of employees’ awareness about IT security policies. 

References

ADDIN ZOTERO_BIBL {"uncited":[],"omitted":[],"custom":[]} CSL_BIBLIOGRAPHY GAO. (1991). How to Get Action on Audit Recommendations? Retrieved from:

https://www.gao.gov/special.pubs/p0921.pdf

Hayes, B. (2003). Conducting a Security Audit: An Introductory Overview. Retrieved from:

https://www.symantec.com/connect/articles/conducting-security-audit-introductory-overview

Winnipeg. (2008). Assessment of Information Security Awareness. Retrieved from:

https://www.winnipeg.ca/audit/pdfs/reports/ITSecurityAwareness.pdf

Subject: IT

Pages: 2 Words: 600

Browsers



Browsers

[Name of the Writer]

[Name of the Institution]

Browsers

Main post

The different web browser has different compatibilities, and they display elements according to their compatibility on the website. It is important for a web developer to know what browser a user is using to develop a website according to the browser of a user (Antoniol & Gueheneuc, 2006). Desktop browsers are also different from mobile browsers. It is also important to develop a website which is compatible with both mobile and desktop browsers. A developer needs to develop a responsive website that is also mobile-friendly. Another important thing which a developer needs to know before developing a website that doesn't use flash because these days many browsers don't support flash. Similarly both Android and iOS also not support flash.

PHP programming language is a backend scripting language which is being used for web development and can be embedded into an HTML page. It allows users to show the output of the input from an HTML page. PHP also allows a user to store or retrieve data from a database on a web page. It also plays a vital role in browser identification. PHP contains a get_browser function that tells the developer about the capabilities of the user’s browser.

Follow up 1

Different web browsers include different engines which they use today. Google chrome include Blink and V8 engine in its browser. Mozilla Firefox includes Gecko and SpiderMonkey engine in its browser. Internet Explorer include Trident and Chakra engine in its browsers. Safari browser includes Webkit and SquirrelFish engine in its browser.

Follow up 2

As a developer, it is also important to understand the Web Accessibility. Many developers ignore web accessibility, but it is one of the most important concepts which needs to understand before developing a website. It is really important to understand the ability to access a website using different devices before creating a website to make it user-friendly.

References

Antoniol, G., & Gueheneuc, Y. (2006). Feature identification: An epidemiological metaphor. IEEE Transactions on Software Engineering, 32(9), 627-641. doi: http://dx.doi.org/10.1109/TSE.2006.88

Subject: IT

Pages: 1 Words: 300

Budgeting For Cybersecurity

Budgeting for Cybersecurity

[Author’s name]

[Institute’s name]

Budgeting for Cybersecurity

Summary

           The central objective of corporate governance is linked with the selection and application of appropriate approach of budgeting for cybersecurity. The broad idea of budgeting associated with active consideration of proper planning and planning by selecting the most accurate strategy to reduce the risk of costs. This form of consideration of critically vital when it comes to identifying different forms of risks responding to cyberattacks appears for Red Clay Renovations Corporation. A timely exploration of various forms of risks requires a suitable application of investment to meet the standards of protective cybersecurity effectively and efficiently. 

Identification of Risks

           Identification of potential risks is the first and crucial step to ensure the successful allocation of financial resources in case of a company’s cybersecurity. The perspective of financial resources can determine by the domains of people's investment, process investment, and technology investment. It is important for the management to invest in these specific practice areas according to the requirements of the IT security program ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"Ash6tvT6","properties":{"formattedCitation":"(Bowen, Hash, & Wilson, 2007)","plainCitation":"(Bowen, Hash, & Wilson, 2007)","noteIndex":0},"citationItems":[{"id":1590,"uris":["http://zotero.org/users/local/7Hi3kAOD/items/55VZGGR9"],"uri":["http://zotero.org/users/local/7Hi3kAOD/items/55VZGGR9"],"itemData":{"id":1590,"type":"paper-conference","title":"Information security handbook: a guide for managers","container-title":"NIST SPECIAL PUBLICATION 800-100, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY","publisher":"Citeseer","author":[{"family":"Bowen","given":"Pauline"},{"family":"Hash","given":"Joan"},{"family":"Wilson","given":"Mark"}],"issued":{"date-parts":[["2007"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Bowen, Hash, & Wilson, 2007). Identification of potential risks is the first practical step to select an appropriate strategy according to an organization’s requirements. The potential risks for the company recognized as follows:

· Improper protection of the business record 

· Insignificant collaboration between different departments to meet the objectives of system policy.  

· The risk of data theft in case of client’s personal information

· Incorrect forms of collection, analysis, and preservation of important information

· Improper application of offering renovation services. 

Selection of Strategy

           A decrease of possible cost in case of cyberattacks requires the selection of the most appropriate strategy according to the organization’s needs. It is important for the decision-makers to consider a specific strategy by correctly follows associated guidelines and plans of action. Minimize exposure is a strategy selected for Red Clay Renovations to reduce the potential cost of the problem of cyberattacks. The central aim of this practical strategic approach is to minimize the connection of information systems with other aligned and hazardous aspects. 

           The basic idea of minimizing exposure as the strategy is that information systems are susceptible when it comes to the approach of accessing by others. The risk factors are immensely high that establish that important organizational information can be accessed or corrupted referring to the existence of data in the system. The strategy of minimizing exposure can be further characterized into two main elements. The first practical approach is that minimizes the existing linkages between a system and many different outside factors. The other idea of consideration is to reduce the levels of information and relevant procedures ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"0F8f7YQa","properties":{"formattedCitation":"(Davis et al., 2016)","plainCitation":"(Davis et al., 2016)","noteIndex":0},"citationItems":[{"id":1599,"uris":["http://zotero.org/users/local/7Hi3kAOD/items/TULEJUPC"],"uri":["http://zotero.org/users/local/7Hi3kAOD/items/TULEJUPC"],"itemData":{"id":1599,"type":"report","title":"A framework for programming and budgeting for cybersecurity","publisher":"RAND Corporation Santa Monica United States","author":[{"family":"Davis","given":"John II"},{"family":"Libicki","given":"Martin C."},{"family":"Johnson","given":"Stuart E."},{"family":"Kumar","given":"Jason"},{"family":"Watson","given":"Michael"},{"family":"Karode","given":"Andrew"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Davis et al., 2016). This phenomenon can be mainly observed in the case of the active installation of software programs and the facets of information access through the system. Moreover, critical evaluation of internal links of the system is also a vital practical measure to restrict the entire damage from external attacks. 

Application of Strategy in Planning and Programming Phases

           Alignment of minimizing exposure as a suitable strategy for the stages of planning and programming is the necessary condition to successfully achieve anticipated objectives of cybersecurity. Appropriate classification of different organizational resources in the forms of various classes or groups is a necessary condition to obtain the requirements of the planning process. Dissemination of physical and virtual resources is helpful for the organization to minimize the chances of data access categorized in the form of access. The objective of programming can be attained by implementing different interrelated organizational factors. The practical idea of programming requires reducing the networked instruments to minimize the chances of potential risks. Additionally, it is also critical to limit network access paradigms according to the organization’s requirements ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"8pSLHnID","properties":{"formattedCitation":"(Chew et al., 2008)","plainCitation":"(Chew et al., 2008)","noteIndex":0},"citationItems":[{"id":1602,"uris":["http://zotero.org/users/local/7Hi3kAOD/items/54IGHLG8"],"uri":["http://zotero.org/users/local/7Hi3kAOD/items/54IGHLG8"],"itemData":{"id":1602,"type":"report","title":"Performance measurement guide for information security","author":[{"family":"Chew","given":"Elizabeth"},{"family":"Swanson","given":"Marianne M."},{"family":"Stine","given":"Kevin M."},{"family":"Bartol","given":"Nadya"},{"family":"Brown","given":"Anthony"},{"family":"Robinson","given":"Will"}],"issued":{"date-parts":[["2008"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Chew et al., 2008). The risks of unwarranted access to sensitive data need to be regularly scrutinized by determining a proper amount of physical and financial resources. 

References

ADDIN ZOTERO_BIBL {"uncited":[],"omitted":[],"custom":[]} CSL_BIBLIOGRAPHY Bowen, P., Hash, J., & Wilson, M. (2007). Information security handbook: A guide for managers. NIST SPECIAL PUBLICATION 800-100, NATIONAL INSTITUTE OF STANDARDS AND TECHNOLOGY. Citeseer.

Chew, E., Swanson, M. M., Stine, K. M., Bartol, N., Brown, A., & Robinson, W. (2008). Performance measurement guide for information security.

Davis, J. I., Libicki, M. C., Johnson, S. E., Kumar, J., Watson, M., & Karode, A. (2016). A framework for programming and budgeting for cybersecurity. RAND Corporation Santa Monica United States.

 

Subject: IT

Pages: 3 Words: 900

BUS 340 Introduction To Information Systems

BUS 340 introductions to information systems

Student’s Name

Institution

Date

Discussion 1: Article Title: Innovative Design of Marine Resources Database System Based on Fuzzy Cluster Analysis

The article “Innovative Design of Marine Resources Database System Based on Fuzzy Cluster Analysis” authored by Yuanqiang Lian in 2018, discusses the essentials of a database in system management. It analyses how marine capture has yielded over the years. It analyses the application of information system in fishing to ensure production. The article relates to the application of system farming. In most places across the world, farms have been digitalized and many firms applied the use of a system to ensure the production of produce. This directly to the article, this discusses the use of ICT in enhancing fishing production CITATION Yua18 \l 1033 (Lian, 2018).

The purpose of the article, analyze the processing, functioning, and data processing techniques. It is meant to understand the data functioning techniques, which are applied in the data management for any organization. It is also meant to present the functions and the importance of data to an organization. And more important it was derived to indicate how a system can be implemented in the fishing industry. And based on the article, it is established that it can be applied in monitoring and evaluation, tracking, and production in the fishing industry. It shows essential of information system and its application in various industries.

Professional Assignment 1

Recently, technology has revolutionized every aspect of the economy. Farming has also been revolutionized through the application of information system in farming technology. Some farmers have installed GPS guide system on their tractors so that farmers can be able to control and oversee the progress on their farms using iPads CITATION LiY18 \l 1033 (Yan, 2018). The availability of this system has helped farmers to reduce their operating cost. This is the fact that farmers can efficiently monitor the operation of its equipment and therefore, avoids the misuse, which has been common in the past. The information technology has also provided the best way, which farmers can utilize to gather process and analyze data for effective use in the provision of farming. This, therefore, helps farmers to increase productivity from their farms. The data gathered can be used for prediction plan and therefore, farmers can increase their yield. Though it might sound worthy, the main question is whether it is worth investing by farmers.

Farmers can use global positioning and various technological advancement get the best strategies to use during planting season. Through the use of global position, technology monitors the operation at their farmers through iPads and tablets. This brings efficient management in farmer hence profitability. The global position technology is also applied during harvesting season to ensure that the harvest is properly monitored to avoid encountering unnecessary loses. In some cases, the technology is used in the irrigation system CITATION Gov17 \l 1033 (Govind & Tewari, 2017). It is applied to control the in and outflow of water from the paddy system. The sensor is placed inside the water to detect the level of water within a paddy and then communicate to the system to either trigger the inflow or stop the inflow of water into the paddy.

The precision data system provides information regarding pest, and other factors, which can affect crops. It is also noted that it helps farmers to efficient planting with good spacing and therefore, it increases the rate of production. When crops are properly spaced during planting, space would be efficiently utilized and this could result in higher production from the farm. The application of technology is important in the farming sector. Its application is likely to improve production hence food security and high profits for farmers.

Bibliography

BIBLIOGRAPHY Govind, N., & Tewari, R. (2017). IGMIS – a computer-aided information system on Indian Gondwana megaspores. New York: Current Science Association.

Lian, Y. (2018). Innovative Design of Marine Resources Database System Based on Fuzzy Cluster Analysis. Journal of Coastal Research, 662-667.

Yan, L. (2018). Design of Two-dimensional Visualization System for Embedded Marine Environment Spatial Data. Journal of Coastal Research , 735-740.

Subject: IT

Pages: 2 Words: 600

Business Continuity

Author’s Name

Subject

Date

Business Continuity

Modern life spins around various elements of technology and therefore it has become an indispensable part of our lives. To ensure a company’s survival it is mandatory to have an effective business continuity and disaster recovery plan. In recent years it has been observed that many organizations have suffered from multiple data breach issues due to which they have lost important and confidential data of their organization (Luftman). Thus, hindering their organization's survival in business.

To mitigate security issues and improve the chances of business continuity several software solutions are available that facilitate in not only automate but orchestrate business continuity. Spanning Backup is a software solution that provides backup and recovery for mail, contacts, and office 365 with unique capabilities ("Cloud-To-Cloud Saas Backup: G Suite, Office 365 And Salesforce"). It is the best solution for SaaS application administrators as they are responsible for maintaining compliance with intricate audit demands.

Automated and On-Demand Backups

With spanning backup, the data is automatically backed up daily in the background.

The data is backed up in its original state while also the point-in-time snapshots of folder structure are maintained.

Additional backups are performed if needed.

Usability

Not only admins but end users can also find and restore the data

Spanning backup offers unlimited storage facility along with multiple backup versions.

Transparency

Spanning backup for office 365 gives admins complete visibility and control so that they can manage the backup of all data of all their respective organizations.

Restore functions

Point-in-time restore: Spanning backup software can easily access all the historical snapshots and restore with 100% accuracy.

Cross-user restores: The software also enables administrators to restore data easily from office 365 to another.

Additional features

Strong encryption: 256-bit AES and 128-bit TLs encryption

99.9% service level agreement.

HIPAA compliant

SSAE SOC 2Type ll complaint

Application-level authentication (O AUTH 2.0)

Screenshots

Source: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/spanningcloudappsllc.spanningbackupforoffice365

Source: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/spanningcloudappsllc.spanningbackupforoffice365

Works Cited

"Cloud-To-Cloud Saas Backup: G Suite, Office 365 And Salesforce". Spanning, 2019, https://spanning.com/.

Luftman, Jerry, Rajkumar Kempaiah, and Eduardo Henrique Rigoni. "Key issues for IT executives 2008." MIS Quarterly Executive 8.3 (2009).

Subject: IT

Pages: 1 Words: 300

Cascading

Cascading

[Name of the Writer]

[Name of the Institution]

Cascading

Main Post

Cascading word is used in “Cascading style sheet” because it refers to the ability to resolve conflicts. Cascading word in “cascading style sheet” is used to describe the way of styling documents. There are three methods of cascading style sheet(CSS) which can be applied to the websites for styling (Mione, 1999). These three methods of styling are "Inline CSS," "External CSS" and "Internal or Embedded CSS." Inline CSS is used inside the Html tags in Html page and is very easy to apply. For example, you want to change the color of the paragraph you will write:

<h1 style=”color: blue”> Write text here </h1>

The style attribute is used to apply a style to HTML tag. You can also change the font size, font family, text alignment using inline styling. External CSS is used to define all the CSS style attributes in one file for a web page. You can simply define the style attribute for HTML tag in the external sheet, but you must remember that style tag is not used in external CSS. You can define the attribute in this way:

h1 { background-color: white; color: black; font-size: 20px; margin: 10px;}

Embedded or Internal CSS is also used in HTML page just like inline CSS, but embedded CSS is written inside a head tag using style tag like this:

<head>

<style>

Style attributes are defined here

</style>

</head>

Follow up 1

CSS is used to define the layout, style, and design of a web page. HTML was created to represent the content of the page and CSS was created to define how the content will be displayed on the screen. Without CSS, it is tough to design the layout of the website. CSS totally changes the look and feel of the website.

Follow up 2

Bootstrap is a framework which is used for CSS styling. It makes it easier to design a layout of a website using grids. Bootstrap allows to create a web design more responsive, and it includes new components which help in styling a document more faster. Web developers prefer these days prefer using CSS with Bootstrap to made look and feel of the website more responsive.

References

Mione, A. N. (1999). HTML in style: Using cascading style sheets. Digital Systems Report, 21(1), 1-7. Retrieved from https://search.proquest.com/docview/217925109?accountid=41759

Subject: IT

Pages: 1 Words: 300

Case Study

System analysis and design

Student’s Name

Institution

Abstract

Introduction

The goal of this paper is to provide detailed needs of system development for an organization. It analyses the operations of an organization, problems faced in the management and recommend the right system design which can be used to solve the problem. The analysis of the operations of the organization established that the organization required an automated system where clients can order products through an online platform and track the delivery process as well. The XYZ Company mostly deals with organic vegetable, which requires immediate delivery of products to customers. With Online Library system, which can be used in tracking and monitoring products from suppliers, warehouse to the delivery process would be profitable to the company and therefore, the design and development of CMR system would change the way XYZ operates and improves its efficiency as well.

In most cases, system is designed and developed to solve a problem in an organization. The problem could be related to management, operations, financial or any other issues within an organization CITATION Rus15 \l 1033 (Russell & Russell, 2015). The system analysis and designed involve various processes and at every stage or phase a specific objective or goal is achieved. In order to develop a workable system for an organization the following stages are involved to ensure that the needs and wants of an organization are met.

The Case Study

Background of the system

The Online Library system is designed to improve the working relations between customers and the company. It ensures that customers can easily reach the company, get updates on the new products and also order, track and receive products without any delay. It encompasses several users’ platforms to allow clients to use the system efficiently. The system would be helpful in reducing the overhead, time taken before delivery and improve the efficiency of the company hence profitability. Fox (2017) pointed out that Online Library system was popular during 1997, due to lack of efficient management system. However, much has not changed and several companies still use it for efficient management. It includes several components essential for running of a company. The proposed ONLINE LIBRARY system would be used to link all departments of the organization to ensure that the data are centralized for efficient management. Delivery of products is a critical component of efficient business management and with proposed ONLINE LIBRARY system, items or products ordered by clients would be delivered on time. The analysis of the data gathered indicates that XYZ Company has faced challenges related to tracking, delivery which is being done manually, and it takes time to sort out orders to send to customers. With Online Library system, customers and members can easily order the products online and receive at different part of the country without facing much difficulty. The Online Library system is designed to solve the backlog of people streaming to the library to read books.

With e-library system, it would be easier to engage lead customers, build scalable sales, sort and delivery products faster to customers. The system intends to change the way company does its business and improve efficiency as well. The XYZ e-library system would bring together all the departmental operations to ensure that a specific objective of the company is achieved. The installation of the system would also help the company to improve the performance of the company. The company would be able to collect relevant information related to customers. It would allow the company to get relevant information which can be used to develop a platform and relevant products for customers to meet their needs. The

Features

The proposed e-library system intends to have several features to support the operations of the company. It shall have users’ interfaces for customers where customers can be able to login and make an order of any products. This will allow the company to make quick delivery of products to customers CITATION SRa14 \l 1033 (Ramakrishnan, 2014). The fact that the system is integrated with all departments makes it easier for the management of the company to be efficient. It intends to have contact management, social media management, reports and dashboards, mobile apps, email tracking, and tasks and deals. However, to make the operation of the company very efficient, different channels and points would be included such as websites, live chart, direct email, social media aspect. These will allow the company to be able to operate efficiency and build a good reputation in the market. According to Adair (2014), technology plays an important role in reaching out to customers.

Business Justification

With the expansion of XYZ Company, there is need to have a system which customers can use to reach the company. The YXZ Company sells and rent books and most of its products are magazine, books, Newsletters and research materials. This requires efficient delivery of product to the market and to customers. Again, the company is expanding to other regions and therefore, it would be important to have a system that can be used to track operations from all branches.

System requirement

The development of system for efficient operations of the company requires the understanding of the operations of the company. It will be important to understand the profile of the employees, products being sold, customers profile and model of operation of the company.

Users Diagram

The user case diagram of the e-library indicates the functionality of the system and the main purpose for the development of the system. The users diagram provides a clear description of how the system would be installed and operates as well.

Figure 1: Library management system

Class Diagram

The UML xml file

“<!--Navbar-->

<nav class="navbar navbar-expand-lg navbar-dark primary-color">

<!-- Navbar brand -->

<a class="navbar-brand" href="#">Navbar</a>

<!-- Collapse button -->

<button class="navbar-toggler" type="button" data-toggle="collapse" data-target="#basicExampleNav"

aria-controls="basicExampleNav" aria-expanded="false" aria-label="Toggle navigation">

<span class="navbar-toggler-icon"></span>

</button>

<!-- Collapsible content -->

<div class="collapse navbar-collapse" id="basicExampleNav">

<!-- Links -->

<ul class="navbar-nav mr-auto">

<li class="nav-item active">

<a class="nav-link" href="#">Home

<span class="sr-only">(current)</span>

</a>

</li>

<li class="nav-item">

<a class="nav-link" href="#">Features</a>

</li>

<li class="nav-item">

<a class="nav-link" href="#">Pricing</a>

</li>

<!-- Dropdown -->

<li class="nav-item dropdown">

<a class="nav-link dropdown-toggle" id="navbarDropdownMenuLink" data-toggle="dropdown"

aria-haspopup="true" aria-expanded="false">Dropdown</a>

<div class="dropdown-menu dropdown-primary" aria-labelledby="navbarDropdownMenuLink">

<a class="dropdown-item" href="#">Action</a>

<a class="dropdown-item" href="#">Another action</a>

<a class="dropdown-item" href="#">Something else here</a>

</div>

</li>

</ul>

<!-- Links -->

<form class="form-inline">

<div class="md-form my-0">

<input class="form-control mr-sm-2" type="text" placeholder="Search" aria-label="Search">

</div>

</form>

</div>

<!-- Collapsible content -->

</nav>

<!--/.Navbar—“

Objective Diagram

Sequence Diagram

State chart diagram

Active Diagram

Component Diagram

Deployment diagram

Proposed service

Online Library: this service improves the site by providing students with e-library services including books, past papers and other learning materials options and ease of doing business with the company, with additional features such as e-library account, payment type and category.

Library Membership is more of maintenance or backend feature its assist students and other users depending with their preferred service and cluster them on the mode of business requirements; the service has sub groups of specialization, categories and membership duration.

Products: It provides users with a good option for products type such as for hire or purchase .Accessories for onetime and single buyers and lastly advertising for on sale, new arrivals and wish list.

Cost Analysis

In order to design and develop e-library system for the XYZ Company certain amount need to be factor to cover the collection of data, design and development of system and installation process of the system.

No/S

Description

Quantity

Unit price

Amount

1.

Designing and building a website

1

@$10,000

$10,000

2.

Building e-library management system.

1

@$200,000

$25,000

3.

Voice integrated system

1

@$50,000

$50,000

4.

Email integrated platform

1

@$5,000

$5,000

Total

$90,000

Gantt chart

Conclusion

The e-library project for the XYZ Company intends to establish a good system where clients and members can borrow and purchase books and other reading materials through its online platform. The e-library establishes a platform where books can be order and therefore, it ensures that the operations of the company are efficient. In this project, the online library addition to the system of the company added several advantages to both financial and operation of the company. The XYZ Company having a well developed website but does not have an online platform library. This was deterring learning in the XYZ Company making it difficult for the XYZ Company to provide efficient online classes to students. Using the diagrams, the links, relationship and connection of the library with other sectors of the website has been properly illustrated. The website interface has been improved as well, making the website users’ friendly. This makes it easier for students to borrow, read, and purchase learning materials through the online platform of the university.

References

BIBLIOGRAPHY Adair, B. (2014). CRM Features and Functionality List. https://www.selecthub.com/customer-relationship-management/crm-features-functionality-list/ , 2-34.

Dalcher, D. (2012). The nature of project management. International Journal of Managing Projects in Business , 2-15.

Fox, T. L. (2017). Systems Analysis, Design and Development Case Study: Sarah's Short Cakes Sales Order System. International Journal of Information System , 3-35.

fullerton, m. (2014). Integrated Marketing Communication Project. International Journal of communictaion , 2-15.

Ojiako, U. (2012). Facilitating the Development of Project Managers as . Reflecting on your management of the project , 2-15.

Ramakrishnan, S. (2014). System Analysis and Design. Journal of Information Technology & Software Engineering , 3-35.

Russell, J., & Russell, B. (2015). A Systems Analysis and Design Case Study for a Business Modeling Learning Experience for a Capstone CIS/IS Systems Development Class. Information Systems Education Journal (13), 2-35.

Soderlund, J. (2008). Project Management : Managers And Teams. Relating, reflecting and routinizing: Developing project , 2-15.

Sutcliffe, A. G., & Faraday, P. (2015). Designing Effective Multimedia Presentations. International Journal of communication , 2-31.

Subject: IT

Pages: 7 Words: 2100

Case Study

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Case Study

Name of the writer

Name of the institution

TABLE OF CONTENTS

TOC o 1-3 h z u HYPERLINK l _Toc10000793 Why This System Should Be Developed PAGEREF _Toc10000793 h 3

HYPERLINK l _Toc10000794 Benefits That the Business Would Reap PAGEREF _Toc10000794 h 4

HYPERLINK l _Toc10000795 Project Scope PAGEREF _Toc10000795 h 5

HYPERLINK l _Toc10000796 Diagrams PAGEREF _Toc10000796 h 6

HYPERLINK l _Toc10000797 Use Case Diagram PAGEREF _Toc10000797 h 6

HYPERLINK l _Toc10000798 Sequence Diagram PAGEREF _Toc10000798 h 7

HYPERLINK l _Toc10000799 Data Flow Diagram PAGEREF _Toc10000799 h 8

HYPERLINK l _Toc10000800 Entity Relationship Diagram PAGEREF _Toc10000800 h 9

HYPERLINK l _Toc10000801 Screen Interfaces PAGEREF _Toc10000801 h 10

HYPERLINK l _Toc10000802 Gantt Chart PAGEREF _Toc10000802 h 13

HYPERLINK l _Toc10000805 References PAGEREF _Toc10000805 h 14

Case study

Why This System Should Be Developed

Air Australia, founded in 1991, is among the biggest companies that work in the domain of airlines. With the thousands of passengers travelling in and out of the country annually, the aeroplanes are equipped with all the technology needed to survive in the 21st century. The employees of Air Australia are dedicated to providing a quality service to its passengers. That is why the aircraft carrier has a high customer retention rate. With the business of the airline expanding rapidly, it gives rise to the need for a centralized database. That would not only streamline processes but also facilitate customers. Due to many collaboration pacts signed with different airlines, Air Australia has seen a surge in transactions. This surge in transactions is reflected in the expanding business of the airline. With business expanding at a rapid pace, it is getting more and more hard to manage the operation with a staff that is already working hard to facilitate the customers. To assure that customers are provided with services without any turbulence and to safeguard the business interests of the company, it is a recommendation, with the consensus of all the stakeholders, that an Air Australia Flight Management System should be implemented.

Benefits That the Business Would Reap

Undoubtedly, the benefits that the airline would get are great in number. A computerised system would assist the staff in managing all the information regarding different airlines, flights, and passengers. The computerized system would streamline operations. Streamlining operations not only helps to foster trust with customers, but it also helps to retain them (Connolly and Beg, 2015). Transparency in any system is key when it comes to maintaining a fruitful relationship with the customers. This computerised system, which Air Austalia intends to develop, would ensure high transparency. The customers would easily have access to operations from anywhere. Whether they are at home, at work, or at any remote place. Not only they could view the fares of the flight, but also it would save their precious time that was previously wasted in standing in queues. Maintaining a computerized system would mean that passengers do not have to pay extra charges for travel agents. The travel agents are charging rates of flights at will. Air Australia flight management system would provide monetary benefits to the organization. It would save the organization a huge amount of time that the staff until now are wasting by doing more than their capacity. Multiple customers have reported that they had paid their agents but their booking was not confirmed. This computerized system would plug these leakages as well. This would enhance the reputation of Air Australia.

Project Scope

During the planning phase, documenting the goals of the projects, costs, limitations and deadlines is defined as the scope of the project. In the case of an Air Australia flight management system, there are certain goals that need to be achieved in order to call the system efficient. The functionalities that the system would perform are numerous and discussed ahead. The collaborations Air Australia does with different airlines would be stored in the system with each airline having unique id, contact and focal person name. Furthermore, the information about the aircraft would be stored using the indicators as model number, unique registration number and the capacity. The flight that an aircraft fly would be indicated by a unique id, airport of departure, destination airport, departure and arrival date with time. The passengers information would be stored using unique email id, first and last name, mobile and address. A passenger would be allowed to book a single or multiple seats on a flight. Additionally, a passenger can book any number of flights. Similarly, a flight can be booked by multiple passengers. When a passenger finalises a booking, the number of seats booked and seats available would also be recorded. The amount paid by the passenger would also be recorded.

Diagrams

Use Case Diagram

A use case diagram is the one in which the entities having any interaction with the system is portrayed (Khurana, Chhillar and Chhillar, 2016). In this scenario, a passenger can book one or many seats. Additionally, passenger can book any number of flights.

Sequence Diagram

A sequence diagram is the one which shows the interaction of different objects of the system (Campean and Yildirim, 2017). In this system, first of all, the passenger will log onto the airline management system. Suppose, after logging in, the passenger requests for a booking on a particular flight. The system will run certain queries and will acknowledge the request made by the passenger. Once a booking is acknowledged, the passenger will close the airline management system.

Data Flow Diagram

The data flow diagram shows the flow of data in a particular system. In this system, the passenger requests for booking. The request is sent to the system server. The system books the seats requested by the user. The system updates the number of seats. The system asks the passenger to pay. Lastly, the system prompts the user to confirm the booking.

Entity Relationship Diagram

Entity relationship diagram shows the relationship between entities that are interacting together. The entities are shown with green rectangles. With their attributes being portrayed through orange circles. The primary keys are represented by underlining the attribute.

Screen Interfaces

This is the main interface of the management system.

This is an input screen.

This is a screen that will give the user a report about the action that is going to proceed.

Gantt Chart

A Gantt chart is used to track the progress of the implementation of a project. In this project, first of all, requirement gathering is done. After that, the designing phase gets started. This was the First phase of the project. In the second phase of the project, the coding of the system starts. As soon as the coding begins, testing also starts to take place in order to find any errors that might hinder the timely conclusion of the project. In the third and final phase, Deployment starts. In this phase, the system not only is deployed, but the training of the staff also takes place.

References

Campean, F. and Yildirim, U., 2017. Enhanced sequence diagram for function modelling of complex systems.Procedia CIRP,60, pp.273-278.

Connolly, T.M. and Beg, C.E., 2015.Database systems a practical approach to design, implementation, and management.

Khurana, N., Chhillar, R.S. and Chhillar, U., 2016. A Novel Technique for Generation and Optimization of Test Cases Using Use Case, Sequence, Activity Diagram and Genetic Algorithm.JSW,11(3), pp.242-250.

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Subject: IT

Pages: 5 Words: 1500

Case Study



Case Study

Name

School or Institution Name (University at Place or Town, State)

Target Data Breach

Introduction:

With the advancement in information and communication technologies and their prevalence in our lives, it is hard to imagine any business without the inclusion of information technology. Information and communication technologies play the role of utilities in modern business. Exponential penetration of modern technologies into businesses have made them a potential target of cyber-attacks. Hacking is the most common theme of exploiting information systems for monetary benefits. Hackers can penetrate a system to steal critical information that is required for ensuring business continuity. Most of the data breaches in the history of the information systems involve hacking. Hackers exploit the vulnerabilities present in the system to breach the valuable data. Businesses pay white hat hackers to locate security holes in their systems and to suggest security enforcement. Black hat hackers, on the other hand, penetrate the networks with the intention of gaining financial benefits from their penetration practices ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a1o596oickk","properties":{"formattedCitation":"(Manworren, Letwat, & Daily, 2016)","plainCitation":"(Manworren, Letwat, & Daily, 2016)"},"citationItems":[{"id":1776,"uris":["http://zotero.org/users/local/gITejLE9/items/9ZPRPK2N"],"uri":["http://zotero.org/users/local/gITejLE9/items/9ZPRPK2N"],"itemData":{"id":1776,"type":"article-journal","title":"Why you should care about the Target data breach","container-title":"Business Horizons","page":"257-266","volume":"59","issue":"3","author":[{"family":"Manworren","given":"Nathan"},{"family":"Letwat","given":"Joshua"},{"family":"Daily","given":"Olivia"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Manworren, Letwat, & Daily, 2016). One such hacking attempt that shook the world of cybersecurity is known as the Target data breach. Retail network of the Target Corporation was hacked and compromised by the criminals to harvest personally identifiable information. The attack was successful at a massive scale and compromised almost 40 million records of credit card information. The paper describes the causes of successful penetration of the network, consequences of the breach, and recommendations to prevent future incidents.

Discussion:

One of the most significant data breaches of all times was reported in 2013 by Target Corporation. They revealed that a massive amount of almost 40 million credit card details from their networked are compromised by the hackers including 70 million records or other personally identifiable information. Detailed investigations and reports of the Target data breach revealed many weak points in retail networks relying on internet and information technology solutions for their operations. Although most of the organizations operating or providing services online require access to personally identifiable information of their customers for various purposes ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a1tr5qutu5v","properties":{"formattedCitation":"(Shu, Tian, & Ciambrone, 2017)","plainCitation":"(Shu, Tian, & Ciambrone, 2017)"},"citationItems":[{"id":1777,"uris":["http://zotero.org/users/local/gITejLE9/items/VHDIXRCE"],"uri":["http://zotero.org/users/local/gITejLE9/items/VHDIXRCE"],"itemData":{"id":1777,"type":"article-journal","title":"Breaking the target: An analysis of target data breach and lessons learned","container-title":"arXiv preprint arXiv:1701.04940","author":[{"family":"Shu","given":"Xiaokui"},{"family":"Tian","given":"Ke"},{"family":"Ciambrone","given":"Andrew"}],"issued":{"date-parts":[["2017"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Shu, Tian, & Ciambrone, 2017). Such information is required by retail or online stores for successful delivery of the order. Similarly, Target Corporation was storing personally identifiable information of their customers using their point of sales terminals into their database systems.

Such kind of systems can prove to be a heaven for the hackers if they are successful in penetrating the system without notice of the owner. It has happened in the case of the Target Corporation data breach. Hackers were able to compromise their point of sale network using vulnerabilities in the system. The attack was undetected for a fairly long period of time allowing the hackers to collect huge amounts of the data. Hackers did not attack the network of the Target Corporation ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a2qidaomgpu","properties":{"formattedCitation":"(Weiss & Miller, 2015)","plainCitation":"(Weiss & Miller, 2015)"},"citationItems":[{"id":1778,"uris":["http://zotero.org/users/local/gITejLE9/items/3SCE8BKX"],"uri":["http://zotero.org/users/local/gITejLE9/items/3SCE8BKX"],"itemData":{"id":1778,"type":"paper-conference","title":"The target and other financial data breaches: Frequently asked questions","container-title":"Congressional Research Service, Prepared for Members and Committees of Congress February","page":"2015","volume":"4","author":[{"family":"Weiss","given":"N. Eric"},{"family":"Miller","given":"Rena S."}],"issued":{"date-parts":[["2015"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Weiss & Miller, 2015). In fact, they initially penetrated into the network of Fazio mechanical services, a business partner of the Target Corporation. The networks of both organizations were interlinked at the point of sales machine network. After successfully compromising the network of Fazio mechanical services, hackers got the credentials to access the core network of Target organization.

Hackers probed the network of Target using the stolen credentials from Fazio mechanical services and were able to successfully penetrate the network. After initial penetration into the network, they discovered vulnerabilities in point of sale terminals of Target Corporation. Hackers exploited the vulnerabilities to deploy malware in the machines named "BlackPOS. ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a2k3ihshl5","properties":{"formattedCitation":"(Chakraborty, Lee, Bagchi-Sen, Upadhyaya, & Rao, 2016)","plainCitation":"(Chakraborty, Lee, Bagchi-Sen, Upadhyaya, & Rao, 2016)"},"citationItems":[{"id":1779,"uris":["http://zotero.org/users/local/gITejLE9/items/46U7YLZN"],"uri":["http://zotero.org/users/local/gITejLE9/items/46U7YLZN"],"itemData":{"id":1779,"type":"article-journal","title":"Online shopping intention in the context of data breach in online retail stores: An examination of older and younger adults","container-title":"Decision Support Systems","page":"47-56","volume":"83","author":[{"family":"Chakraborty","given":"Rajarshi"},{"family":"Lee","given":"Jaeung"},{"family":"Bagchi-Sen","given":"Sharmistha"},{"family":"Upadhyaya","given":"Shambhu"},{"family":"Rao","given":"H. Raghav"}],"issued":{"date-parts":[["2016"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Chakraborty, Lee, Bagchi-Sen, Upadhyaya, & Rao, 2016)” Malware was programmed to scan the memory of the point of sale terminal for credit card information and data related to order stored in the memory of the machine. Instead of transferring the data directly to the hackers they decided to accumulate the data into the network of Target Corporation. They were successful in their efforts and then using other vulnerabilities in the network they built a bridge to upload the data to hacker owned command and control servers. Whole analysis of the attack approach used I target data breach reveals several weak points and practices used by the large-scale enterprise businesses.

Hackers designed the point of sale malware to intelligently encrypt the stolen data before moving it to internal repositories. Hackers controlled servers were traced to Miami and Brazil in later investigations. Hackers used file transfer protocol channels to drop data loads to these locations. When the breach was publicly announced, the Target Corporation suffered severe reputation loss in the market. While investigating the actual cause of the successful compromise of the network, it was discovered that the Target Corporation was not unaware of the security of their information systems ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a1dtfegumri","properties":{"formattedCitation":"(Kashmiri, Nicol, & Hsu, 2017)","plainCitation":"(Kashmiri, Nicol, & Hsu, 2017)"},"citationItems":[{"id":1780,"uris":["http://zotero.org/users/local/gITejLE9/items/JGJALRLH"],"uri":["http://zotero.org/users/local/gITejLE9/items/JGJALRLH"],"itemData":{"id":1780,"type":"article-journal","title":"Birds of a feather: intra-industry spillover of the Target customer data breach and the shielding role of IT, marketing, and CSR","container-title":"Journal of the Academy of Marketing Science","page":"208-228","volume":"45","issue":"2","author":[{"family":"Kashmiri","given":"Saim"},{"family":"Nicol","given":"Cameron Duncan"},{"family":"Hsu","given":"Liwu"}],"issued":{"date-parts":[["2017"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Kashmiri, Nicol, & Hsu, 2017). They have installed a cyber-security solution known as FireEye to protect their assets against such attacks. Deeper analysis revealed that many of the preventive protection technologies of the FireEye solution were turned off by the system administrators due to lack of knowledge. The penetration of the network and attack could be stopped at various points of the attack cycle, but system administrators did not report the security incidents and ignored the alerts of the cyber-security solution installed on the machines.

The answer to the question that even if the security policies were bypassed by the hackers how he was able to steal massive amounts of critical data, is that due to the poor segregation of data. Target used poor network segregation between the operational data and critical data related to credit card details of the customers. If appropriate segregation of network resources is used then such network penetrations will not end up in severe consequences. Depending on the lessons learned by the massive breach in history the target Corporation opted for chip-based credit card solutions instead of standard cards ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a1qpbjqfi1d","properties":{"formattedCitation":"(Sigholm & Bang, 2013)","plainCitation":"(Sigholm & Bang, 2013)"},"citationItems":[{"id":1781,"uris":["http://zotero.org/users/local/gITejLE9/items/WAMGERXL"],"uri":["http://zotero.org/users/local/gITejLE9/items/WAMGERXL"],"itemData":{"id":1781,"type":"paper-conference","title":"Towards offensive cyber counterintelligence: Adopting a target-centric view on advanced persistent threats","container-title":"2013 European Intelligence and Security Informatics Conference","publisher":"IEEE","page":"166-171","ISBN":"0-7695-5062-2","author":[{"family":"Sigholm","given":"Johan"},{"family":"Bang","given":"Martin"}],"issued":{"date-parts":[["2013"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Sigholm & Bang, 2013). These cards contain electronic chips capable of providing encryption mechanisms to secure personally identifiable and financial information. They also started to educate their system administrators about the deployed information security systems along with patching of the security vulnerabilities in their point of sale network to protect against future attacks.

Conclusion:

Most businesses rely on personally identifiable information of customers for their business operations. However, dealing with such information impose further responsibility for information assurance on the organizations. Information assurance is a practice to ensure the confidentiality, integrity, availability, and non-repudiation of the data. Confidentiality means that the information must not be compromised by criminals or hackers. Since in the above discussion the systems of Target Corporation lacked the capabilities of information assurance suffered a massive data breach. The data breach of Target Corporation and any similar attacks can be prevented by making information assurance strategies a part of the business plans. It is hard to install a system to protect the first system without even the guarantee of value addition to the investments. Organizations must consult white hat hackers to patch vulnerabilities in their systems before their exploitation by the black hat hackers or malicious actors ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"a9of3it0rh","properties":{"formattedCitation":"(Gray & Ladig, 2015)","plainCitation":"(Gray & Ladig, 2015)"},"citationItems":[{"id":1782,"uris":["http://zotero.org/users/local/gITejLE9/items/ZK4M7HVG"],"uri":["http://zotero.org/users/local/gITejLE9/items/ZK4M7HVG"],"itemData":{"id":1782,"type":"article-journal","title":"The implementation of EMV chip card technology to improve cyber security accelerates in the US following target corporation's data breach","container-title":"International Journal of Business Administration","page":"60","volume":"6","issue":"2","author":[{"family":"Gray","given":"Dahli"},{"family":"Ladig","given":"Jessica"}],"issued":{"date-parts":[["2015"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Gray & Ladig, 2015). Financial benefits are the primary driving force behind the ever-growing cyber-crimes industry. Enterprise and small to medium-sized businesses as well must ensure the protection of their network by patching discovered security holes as soon as possible. Otherwise, the results of the breach and successful hacking can be catastrophic for the business as it is evident from the hacking attack on Target Corporation in 2013.

References

ADDIN ZOTERO_BIBL {"custom":[]} CSL_BIBLIOGRAPHY Chakraborty, R., Lee, J., Bagchi-Sen, S., Upadhyaya, S., & Rao, H. R. (2016). Online shopping intention in the context of data breach in online retail stores: An examination of older and younger adults. Decision Support Systems, 83, 47–56.

Gray, D., & Ladig, J. (2015). The implementation of EMV chip card technology to improve cyber security accelerates in the US following target corporation’s data breach. International Journal of Business Administration, 6(2), 60.

Kashmiri, S., Nicol, C. D., & Hsu, L. (2017). Birds of a feather: intra-industry spillover of the Target customer data breach and the shielding role of IT, marketing, and CSR. Journal of the Academy of Marketing Science, 45(2), 208–228.

Manworren, N., Letwat, J., & Daily, O. (2016). Why you should care about the Target data breach. Business Horizons, 59(3), 257–266.

Shu, X., Tian, K., & Ciambrone, A. (2017). Breaking the target: An analysis of target data breach and lessons learned. ArXiv Preprint ArXiv:1701.04940.

Sigholm, J., & Bang, M. (2013). Towards offensive cyber counterintelligence: Adopting a target-centric view on advanced persistent threats. In 2013 European Intelligence and Security Informatics Conference (pp. 166–171). IEEE.

Weiss, N. E., & Miller, R. S. (2015). The target and other financial data breaches: Frequently asked questions. In Congressional Research Service, Prepared for Members and Committees of Congress February (Vol. 4, p. 2015).

Subject: IT

Pages: 4 Words: 1200

Case Study

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Case Study

Name of the writer

Name of the institution

TABLE OF CONTENTS

TOC o 1-3 h z u HYPERLINK l _Toc10083412 Why This System Should Be Developed PAGEREF _Toc10083412 h 4

HYPERLINK l _Toc10083413 Benefits That the Business Would Reap PAGEREF _Toc10083413 h 5

HYPERLINK l _Toc10083414 Project Scope PAGEREF _Toc10083414 h 5

HYPERLINK l _Toc10083415 Diagrams PAGEREF _Toc10083415 h 7

HYPERLINK l _Toc10083416 Use Case Diagram PAGEREF _Toc10083416 h 7

HYPERLINK l _Toc10083417 Sequence Diagram PAGEREF _Toc10083417 h 8

HYPERLINK l _Toc10083418 Data Flow Diagram PAGEREF _Toc10083418 h 9

HYPERLINK l _Toc10083419 Entity Relationship Diagram PAGEREF _Toc10083419 h 10

HYPERLINK l _Toc10083420 Screen Interfaces PAGEREF _Toc10083420 h 11

HYPERLINK l _Toc10083421 Gantt Chart PAGEREF _Toc10083421 h 14

HYPERLINK l _Toc10083423 References PAGEREF _Toc10083423 h 15

Case study

Why This System Should Be Developed

The healthcare industry is taking steps towards digitization at a rapid speed (Shusterman, 2010). The result of this transition was increased digital data regarding healthcare. As a result, the need for a centralized management system rises. Medicos, a multi-specialty hospital, has been using paper to store information regarding patients, doctors and financial aspects of the organization. Managing a lot of paper is difficult, especially when there are so many papers are there to handle. Managing papers consume a considerable chunk of the staffs vital time. There are multiple wards in the hospital. Each ward has a capacity to accommodate a large number of patients. Now suppose all wards are full of patients. Now managing all the record becomes a challenging task. Each patient would have a different medical problem and certainly a different medical prescription. The staff and the doctors have to retrieve papers each time when the same patient appears again in the hospital. Managing this much paperwork requires a considerable amount of time. The hospital is also incurring large costs of paper. Storage of those papers also takes a lot of space. Developing this system would ease the flow of operations in the hospital. Managing a patients information, medical history, and financial payments would be concluded easily. The staff would retrieve the patients history with little difficulty. This would streamline operations in the hospital. And also it would decentralize the chain of command. For instance, if the patient has to buy the medicine of the same disease, he does not need to go to the doctor, but a staff member can help the patient there.

Benefits That the Business Would Reap

The benefits the hospital would gain from developing the hospital management system are great in number. Throughout their journey, patients receive treatment from multiple doctors for various diseases. the data at each step will be recorded and managed digitally. Those needing this data at the required time would have the power to retrieve the data easily. In this case, the doctors and the staff would benefit. For instance, a doctor in the oncology ward can give all his attention towards the patient he is dealing with instead of managing the paperwork for the patient. This will foster a relationship of trust and care between the doctors and the patients. Another benefit is that the flow of information between different departments would be smooth. Removing the extra effort in managing the paperwork would provide monetary benefits to the organization. The extra budget that was spent on the paperwork would be saved. That budget can be invested in any other department of the hospital that requires attention. The most important aspect of the benefits to the organization is that it will save the staff a lot of time. Instead of managing the paperwork each time a patient appears in the hospital, the staff would have the facility to retrieve the record of the patient. There would be a lot of time saved and a large number of patients can be facilitated.

Project Scope

Project scope can be defined as the functionalities that the project would include (Atkinson, Crawford and Ward, 2006). In this Medicos Hospital Management System, there are multiple functionalities. There are multiple wards in the hospital. Oncology, ICU, Surgical and Maternity are different wards in the hospital. The wards are identified with ward number, name, facilities, and a number of beds. A single ward can have multiple patients. The patients are identified in the hospital management system by unique patient number, name, address, contact number, email and sex. A single patient can be treated by only one doctor. A doctor can give a prescription to the patient. The information on the prescription includes a unique number and the medicine prescribed. A doctor is identified in the hospital management system by a doctor number, name, phone, qualification, specialization and address. A patient can be admitted a number of times in a hospital and in different wards. This functionality is dependent on the medical condition that the patient has contracted. When a patient is admitted in the ward. The information includes the date of admission, symptoms, and clinical conditions. Another functionality of the system is that a doctor can write one or multiple prescriptions to the patient. The prescription information includes unique prescription number, date and medicine. When a patient is discharged, the patient has to clear the dues. The information of the bill is stored by the attributes test charges, operation charges, doctors fees and bed charges.

Diagrams

Use Case Diagram

A use case diagram shows the system and the actors acting on it. In this system, the patient and the doctor are the actors that interact with the system (Kini, Hegde and Vittal, 2017). A patient gets admitted into the hospital. Pays the bills. The doctor writes a prescription for the patient.

Sequence Diagram

A sequence diagram displays the interaction of entities arranged in order of time (Campean and Yildirim, 2017). The doctor adds the patient at the time of admission. Next, the doctor writes a prescription for the patient. The prescription is updated after that. Patient information is updated once the prescription is added.

Data Flow Diagram

The data flow diagram shows the flow of the data in the system (Jacob, Jose and Jose, 2016). In this diagram, the doctor examines the patient. He then writes the prescription for the patient. The patient information is updated after getting a prescription. The patient upon discharge pays the outstanding dues.

Entity Relationship Diagram

An ER Diagram shows the entities that are in the system (Al-Masree, 2015). The entities are shown in green rectangles. Weak entities are shown by a double rectangle. Attributes of the entities are shown in yellow circles.

Screen Interfaces

This is the main screen of the management system.

This is the input screen of the management system.

This is the response created after adding a patients information.

Gantt Chart

A Gantt chart shows the progress of all the activities scheduled in order to complete the project (Mohammad et.al, 2016).

References

Al-Masree, H.K., 2015. Extracting Entity Relationship Diagram (ERD) from relational database schema.International Journal of Database Theory and Application,8(3), pp.15-26.

Atkinson, R., Crawford, L. and Ward, S., 2006. Fundamental uncertainties in projects and the scope of project management.International journal of project management,24(8), pp.687-698.

Campean, F. and Yildirim, U., 2017. Enhanced sequence diagram for function modelling of complex systems.Procedia CIRP,60, pp.273-278.

Jacob, P.M., Jose, J. and Jose, J., 2016, August. An Analytical approach on DFD to UML model transformation techniques. In2016 International Conference on Information Science (ICIS)(pp. 12-17). IEEE.

Kini, A., Hegde, G. and Vittal, A.J., 2017. Mapping of use cases to activity diagram for online grocery management system.

Mohammad, I., van den Broek, H., Boots, M.L. and Wong, R., Oracle International Corp, 2016.Showing relationships between tasks in a Gantt chart. U.S. Patent 9,336,502.

Shusterman, V., 2010.Digital healthcare information management. U.S. Patent 7,801,591.

Case Study PAGE MERGEFORMAT 14

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_Toc10083423DdXT 3 0AUSE CASE FINALR26 CF6JFIFExifMMJib. Muhammad Haroon Hayder4747 20190530 02081020190530 020810Muhammad Haroon Hayder )http//ns.adobe.com/xap/1.0/xpacket begin idW5M0MpCehiHzreSzNTczkc9d

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Subject: IT

Pages: 5 Words: 1500

Case Study

Case Study Question

By

XXXX

With the passage of time, technology is getting more advanced and is being used in almost every field of life. This increasing use of technology has made human dependant on gadgets, for completion of almost every task. Especially, the use of computers, laptops, and mobile phones have made life paralyzed and now no task can be completed successfully without using the technology. For example, now communication means nothing if the person is not connected to his peers, family, and friends via mobile phone numbers, social media websites, and other connecting apps. Now friendship means sharing memories via the Internet. Thus, the use of Internet and computer has become the schedule of almost every individual. Now, this study aims to argue that with the advancement in technology, human life has become dependent on gadgets, such as a computer, to accomplish any task in everyday life.

In today's world, people are more inclined to use the Internet to complete any task of everyday life, including communication, shopping, dealing, studying, managing, consulting, guidance, and gaming CITATION DMB07 \l 1033 (Boyd & Ellison, 2007). People now use several platforms, including social media websites and study portals, to interact and collaborate with peers, family, and friends, allowing every individual to engage in one-to-one communication, post reviews of the services, upload personal stuff, and virtual chats. Now, different universities are offering online studies via online portals, through which the students can interact with their professors and the university management can attend their course classes, complete their assignments, and attempt online exams and quiz. Even the students, who are taking regular classes, need to conduct online research to complete their dissertations and research publications.

When focusing on the entertainment, the people are now using Internet and computers to play games, watch movies, use online libraries, shop online, and browsing interesting videos via search engines or popular websites like YouTube. Now it has become the requirement of the successful business, to develop their websites and social media pages to interact with their consumers directly, guide them regarding their services, advertise their deals, and encourage their consumers to provide their feedback regarding the quality of services. This helps the organizations to improve their business strategies while increasing the number of consumers.

When discussing technology and the use of a computer, then inclination of the users towards social media has become their great addiction. Defining the social platforms, “websites and applications that enable users to create and share content or to participate in social networking” CITATION Oxf17 \l 1033 (Dicitonary, 2017), it becomes clear that the social media has highly influenced the human’s life. Now, ease to communicate with each other through social media platforms has made people stuck to their computers and other gadgets, where now a face-to-face discussion as reduced to its minimum level CITATION HKi11 \l 1033 (Kietzmann & Kristopher, 2011).

Conclusively, people have become highly addicted to the use of computer and technology in their lives. From communication to shopping, from study to research conduction, from gaming to entertainment, searching to discovering, and sharing to innovating, people have now become highly dependent on the technology. Even apart from the use of the Internet and computer, people cannot live their lives without technology. They want Microwave to cook, TV for the entertainment, ACs for the heating and cooling homes, Cars for traveling, Mobile phones for the communication, Tabs for education, Vacuum for cleaning, Juicers for shaking, and many other technology appliances for daily activities. In short, the dependence over technology and computer has made life paralyzed, where people cannot even think to spend a single day of their life without it.

References

BIBLIOGRAPHY \l 1033 Boyd, D. M., & Ellison, N. B. (2007). Social network sites: Definition, history, and scholarship. Journal of Computer-Mediated Communication, 13(1).

Dicitonary, O. (2017). Definitions. Oxford.

Kietzmann, H., & Kristopher, H. (2011). Social media? Get serious! Understanding the functional building blocks of social media. Business Horizons, 54 (3): 241–251.

Subject: IT

Pages: 2 Words: 600

Case Study Analysis & Evaluation

Case Study Analysis & Evaluation

Natalie

[Institutional Affiliation(s)]

7 May 2019

Title Case Study Analysis & Evaluation

Background of the Case Study

The increasing competition in different departments requires quick service delivery to their clients. In case of delay from the organization or the client is costly for both the parties. Thus, it is important to utilize the time efficiently so that no inconvenience happens on both the ends. This paper highlights the case of hairdressing chain ‘Cut Short'. The report indicates that the chain required the clients to wait for 15 minutes to process their preferences. This waste the valuable time of clients as well as the salon as they have a large pool of clients coming in the salon. This requires to increase the efficiency of the timely deal with every client and a quick response to the client’s queries. The recommendation considered is to develop a pre-booking system so that the client will select their date and time online. This will ultimately save time and increase profits as well. However, they also need other strategies to improve their service and provide proper client care.

Outlining the Business Operation

The business operations consist of day to day interaction with their clients. there is a high tendency of competition in the salon industry and clients immediately decide to move from one to other if small inconvenience happens. Thus, it required the team to efficiently entertain every client coming into the salon and give them full attention. People today are much conscious about the latest trends and which style will suit them better. Thus, it requires high professional staff to guide them with proper support and decisions. The Cut Short has focused on pre-booking appointments that allow the clients to select online services. However, there is a high discrepancy between choosing of particular style without knowing what would exactly look like. Thus, it is very necessary that the clients gain proper knowledge before taking any decision so that it will not blame the authorities later.

Also, the clients were required to pay the amount 24 hours to their arrival that does not justify the issue. Many clients would lately be not able to avail the services and their credit will not be refundable. That actually results in loss of credibility of the salon. Also, when the clients do not arrive on time, they have to face a surcharge which results in high cost for the clients. Thus, collectively, the strategies related to pre-booking system may be suitable to those people who are very punctual and take their appointments seriously. But it may not suit the working people as they do not exactly know by what time they will get free. Also, a client who does not show up in 24 hours may result in the cancellation of their appointment. Thus, collectively the strategies were largely in favor of increasing profitability of the salon instead of client satisfaction. There is also a high threat of the clients divert to other salons that required ‘Cut Short' to improve their strategies and make them more friendly and responsive towards their clients.

Recommendations

Cut Short need to improve the service delivery of their staff to provide maximum customer satisfaction. The online pre-booking may increase the efficiency of the booking system but it did not affect the functioning of the staff members to quickly respond to customers. In an online system when the time is allocated to clients on pre-booking, it cannot be given to someone's else. This often results in losses for the salon when the clients do not show up. Also, in online booking when the client chooses a particular style, they may not have the exact idea of how it will look like and later blame it on the staff. Thus, Cut Short needs to focus on strategies that could improve the system on the spot. The need to make quick computerized bookings on the spot instead of the manual bookings. This will discourage the cancellation of the bookings. There should be proper staff allocated that will only look into the bookings. So as the clients arrive, they are immediately directed towards the required services ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"CbsQrM7U","properties":{"formattedCitation":"(Konishi, 2017)","plainCitation":"(Konishi, 2017)","noteIndex":0},"citationItems":[{"id":72,"uris":["http://zotero.org/users/local/ZeEdB6mD/items/PEQF8MKL"],"uri":["http://zotero.org/users/local/ZeEdB6mD/items/PEQF8MKL"],"itemData":{"id":72,"type":"report","title":"On the Role of Skill, Quality, and Environmental Factors on Customer Behavior of the Beauty Industry","publisher":"Research Institute of Economy, Trade and Industry (RIETI)","author":[{"family":"Konishi","given":"Yoko"}],"issued":{"date-parts":[["2017"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Konishi, 2017). They need to recruit staff who can book appointments on phone with the least allocated time may be one hour so it will have fewer chances of cancellation. They will also arrange the required staff for the desired services that will help the clients to quickly avail the services without wasting their time. The focus should be towards efficient service delivery to make the clients loyal to the salon.

Secondly, the staff required training and capacity building workshops so that they will be able to incorporate better strategies to deal with the clients. This refers to the psychological aspect of the clients to target their week points about founding their selves beautiful. For example, if the staff is busy, they can make the client sit in the haircut room to see how the process is done and whether they want the same or different. In the meanwhile, they can be kept busy in talking and given information about keeping good care of their hairs or skin. Clients get impressed with knowledge about beauty secrets and like to know about salon expertise. Thus, it requires the staff to how well they can engage the clients in productive discussions while doing their work ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"ugtgCjy1","properties":{"formattedCitation":"(Agredo, Mu, & Vella, 2017)","plainCitation":"(Agredo, Mu, & Vella, 2017)","noteIndex":0},"citationItems":[{"id":74,"uris":["http://zotero.org/users/local/ZeEdB6mD/items/DZJWNHLV"],"uri":["http://zotero.org/users/local/ZeEdB6mD/items/DZJWNHLV"],"itemData":{"id":74,"type":"article-journal","title":"EVALUATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS FOR SMALL SERVICE BUSINESSES","container-title":"International Journal of the Analytic Hierarchy Process","volume":"9","issue":"1","author":[{"family":"Agredo","given":"Shannon"},{"family":"Mu","given":"Enrique"},{"family":"Vella","given":"Catherine"}],"issued":{"date-parts":[["2017"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Agredo, Mu, & Vella, 2017). Most of the time the clients want to feel good about their appearance and style and this is the ultimate responsibility of a stylist to make their clients feel good about themselves. The housekeeper should make good use of their time. Do not try to make all the changes at once but try to bring a culture where the clients could feel comfortable.

Furthermore, time management is very important for the staff members of the support to utilize most of their schedule. For instance, if the allocated time for one haircut is one hour, it should be noticed that the compulsory styling and setting is included in the allocated time. You need to do it as fast as in 45 minutes to get the next client seated. Mostly the stylist gets extra time in styling and final touching and keeps the clients waiting unnecessarily. Thus, it is required of the staff that how they manage their time efficiently and quickly gets done with the hair cut as well as the styling. They should maintain a proper balance of how much clients can they manage in a single day. There are high discrepancies in the staff members as some are quick enough in doing haircuts while some take more time. They should know their capacity and give appointments accordingly. One report suggested that these adjustments could add $23,000 per stylist to the salon income. The strategy is known as Time Management in business terms where the employees are required to make a proper timetable of their daily routine and manage the time according ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"6D2H6xBx","properties":{"formattedCitation":"(Johnson, 2018)","plainCitation":"(Johnson, 2018)","noteIndex":0},"citationItems":[{"id":75,"uris":["http://zotero.org/users/local/ZeEdB6mD/items/VFAICTBZ"],"uri":["http://zotero.org/users/local/ZeEdB6mD/items/VFAICTBZ"],"itemData":{"id":75,"type":"article-journal","title":"Strategies Small Business Salon Owners Use to Survive Longer Than 5 Years","author":[{"family":"Johnson","given":"Delita Netrice"}],"issued":{"date-parts":[["2018"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Johnson, 2018). The salon business is very formal to take these business strategies so seriously but with the increasing competition, they are required to adopt strategies that better reflect the objectives of their business.

Suggestions to Improve Business Service/Operation 

In the increasing completion for the best salon, it is necessary to keep yourself updated with the latest technologies. The Salon business needs to recruit specialize staff that could deal with the customers. Mostly salon has adopted to develop the mobile app system that provides them not only with booking but with the general knowledge about different haircuts. This helps the clients to have prior information about the details of different styling. Thus, by their arrival, they are sure what exactly they want. This saves the time of the staff as well as the customers. The clients can also rate the specific stylist though the app that helps other people to know which stylist is the best in the specific salon. The app also provides the number of visits to specific clients and provide them with loyalty cards and deals, thus making them permanent clients of your salon. The loyalty cards help the clients to get the services at discounted rates that increase the proximity of increasing the salon’s customers too ADDIN ZOTERO_ITEM CSL_CITATION {"citationID":"joyPZe5K","properties":{"formattedCitation":"(Kaiser, 2018)","plainCitation":"(Kaiser, 2018)","noteIndex":0},"citationItems":[{"id":76,"uris":["http://zotero.org/users/local/ZeEdB6mD/items/DS7EKRED"],"uri":["http://zotero.org/users/local/ZeEdB6mD/items/DS7EKRED"],"itemData":{"id":76,"type":"book","title":"System and method for internet-based customer check-in","publisher":"Google Patents","author":[{"family":"Kaiser","given":"Peter M."}],"issued":{"date-parts":[["2018"]]}}}],"schema":"https://github.com/citation-style-language/schema/raw/master/csl-citation.json"} (Kaiser, 2018). Earlier only big firm would make their own apps to attract customers but now the strategy is easily available for small businesses as well. Their outcomes are great and people find the deals offered by the salon interesting. It also increases the popularity of the salon as well as help the customers to easily browse their desired style. The apps also help in identifying recent trends and provide services accordingly. Some salons also encourage payment through the app that also saves their time in a transaction with each client separately.

The salon needs to set goals for every one of their employees separately, they should identify the potential of their daily workload and how much they can achieve. They should be able to perform urgent tasks and also perform the duties of other team members when they are absent. All of this requires customer service training that requires the staff to know about the customers need effectively. The major strategy is to prioritize what is more important. The staff members of the salon need to learn the differentiation between urgent concerns. Building friendly relationships with the clients are also very important to give importance to loyal customers as well and make them feel special. The staff members need to develop a culture of welcoming their clients and provide them with the best services. The team members need to divide the time and help each other in performing the tasks. For example, if one person is doing the haircut, the other should do the styling and the setting of the hairstyle. This will help them to save their time and entertain maximum clients. The use of innovative machines and technology also helps in utilizing the time efficiently. The salon requires to regularly improve their systems in order to update their selves as well as maintain updated technologies. The internal culture of a salon matters greatly in keeping their employees loyal to the salon, they need to provide a friendly environment to their customers where they can interact with the staff and utilize their time in productive discussions.

Conclusion

Time management is an important factor in businesses success. It will benefit you in terms of making loyal customers, as well as the salon, will be able to gain maximum profit by the inflow of maximum clients. The biggest challenge for the salon is to make every client feel equally special and restricts from keeping them waiting. People get little time from their work which they decided to spend on some personal beautification. Thus, it is very important to quickly respond to clients need and provide them with proper appointments to discourage any gaps. Time cannot be controlled but it can be managed. Thus, the team required to cooperate collectively in dealing with their clients and to achieve maximum success for the salon.

References

ADDIN ZOTERO_BIBL {"uncited":[],"omitted":[],"custom":[]} CSL_BIBLIOGRAPHY Agredo, S., Mu, E., & Vella, C. (2017). EVALUATION OF CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEMS FOR SMALL SERVICE BUSINESSES. International Journal of the Analytic Hierarchy Process, 9(1).

Johnson, D. N. (2018). Strategies Small Business Salon Owners Use to Survive Longer Than 5 Years.

Kaiser, P. M. (2018). System and method for internet-based customer check-in. Google Patents.

Konishi, Y. (2017). On the Role of Skill, Quality, and Environmental Factors on Customer Behavior of the Beauty Industry. Research Institute of Economy, Trade, and Industry (RIETI).

Subject: IT

Pages: 6 Words: 1800

Casy Study

Case Study Analysis

Student’s Name:

Professor’s Name:

Course Title:

Case Study Analysis

The characteristics of the organization at the New Day Hospice Organization had a defined structure that led to good performance when it came to handling patients. There was a co-operative relationship between members of staff due to their shared common objectives. The strictly defined authority affected communication in the organization. From time to time, one reads that the members of staff chose to be silent since Bill was around. This lacked coordination between the leaders and employees cut the communication lines between them.

Several components of the communication process were identified in the communication interactions at New Day Hospice. The chosen components were based on the interactions between the members of staff. The six which were identified included; the hierarchy of authority, roles, common purpose, same goal, coordinated effort and channels through which messages were spread. It is evident that there was a hierarchy of authority that instructed all junior members of staff. Through the roles assigned to each one of them, the employees knew their place and the channel of communication to use just in case they needed to share a message. “NDH was a close-knit group, in fact, the nurses frequently called the NDH office, “the sorority house” (Bisel & Messersmith, 2010, p. 54). The common goal between staff members made them feel coordinated with each other and this made them talk from time to time.

The climate of the organization in the case study was daunting for staff members due to the way various things were handled by authority. This created a huge barrier to communication since the leaders at the top chain did not expect the staff members to communicate freely especially about issues that bothered them. “Now you are not to talk about this matter. I know you ladies love nothing more than to start juicy rumors. So if I hear you discussing it, you will be fired, too. Everybody get back to work” (Bisel & Messersmith, 2010, p. 55). The intonation used by the boss clearly shows that there is a hostile climate in the organization when he was around. It is evident that from how he approached them, he was dictatorial and this could be a barrier for them to communicate with him effectively. There is need for leaders and employees to have a good relationship since this boosts their communication (Richmond et al, 2013, p. 73).

References

Bisel, R. S., & Messersmith, A. S. (2010). How dare he try to manage our talk. In J. Keyton & P.

Shockley-Zalabak (Eds.), Case studies for organizational communication:

Understanding Communication Processes (3rd ed.; pp. 53-56). New York: Oxford

University Press. Richmond, V. P., McCroskey, J. C., & Powell, L. (2013). Organizational communication for

survival (5th ed.). New York: Allyn & Bacon.

Subject: IT

Pages: 1 Words: 300

Cenage

Subject: IT

Pages: 2 Words: 600

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